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Animal Hospital of Waco
- Veterinarians
- Waco, TX
About this business
Location details
2501 La Salle Ave, Waco, TX, 76706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 5:30 p.m. | |
| Tue | 7:45 a.m. to 5:30 p.m. | |
| Wed | 7:45 a.m. to 5:30 p.m. | |
| Thu | 7:45 a.m. to 5:30 p.m. | |
| Fri | 7:45 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
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Vet tech here. My parents have had multiple issues with this clinic. The main issue seems that the receptionists are incompetent and lazy. They fail to refill medications within 72 hours, even if the Rx is a lifelong heart medication that the patient needs to live, and the patient has been seen recently. My parents have to call multiple times for each medication refill. Receptionists will hang up on clients when a client gets upset with their lack of motivation to solve an issue that they themselves have created. My parents ... read more
Business response:
Roxy, thank you for addressing your concerns with us. Animal Hospital of Waco aims to provide quality care and service to all our clients and we are saddened to hear that you did not have a good experience. Please know that we take your feedback seriously and have shared your comments internally.
Over two hour wait with an appointment. This is not the first time I’ve waited this long with an appointment.
Business response:
Pam, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. Emergency cases also take priority at times and do cause inevitable delays. We try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
I’m very disappointed with the service and charges that we had today. I’ve been trusting the care of my dogs to them since 2012, the exams, shots, etc always happened in my presence and the fees stayed fairly the same. Today I was told they were going to weigh and come back. After 30 mins she came back with him and said they’d already done the exam, tests and vaccines. Then I was charged $421. $64 of which was the exam. All of my past receipts had an exam charge of $11 - $25. I didn’t even witness what they did. Now Scout is... read more
Business response:
We are sorry to hear you did not have a positive experience with us. If there is something we could have done differently to make your visit more enjoyable, please let us know.
Frequently asked questions about Animal Hospital of Waco
How is Animal Hospital of Waco rated?
Animal Hospital of Waco has a 4.5 star rating with 1,300 reviews.
When is Animal Hospital of Waco open?
Animal Hospital of Waco is open now. It will close at 5:30 p.m.