This profile has been claimed by the business owner or representative.
Animal Hospital of Waco
- Veterinarians
- Waco, TX
About this business
Location details
2501 La Salle Ave, Waco, TX, 76706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 5:30 p.m. | |
| Tue | 7:45 a.m. to 5:30 p.m. | |
| Wed | 7:45 a.m. to 5:30 p.m. | |
| Thu | 7:45 a.m. to 5:30 p.m. | |
| Fri | 7:45 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Vet tech here. My parents have had multiple issues with this clinic. The main issue seems that the receptionists are incompetent and lazy. They fail to refill medications within 72 hours, even if the Rx is a lifelong heart medication that the patient needs to live, and the patient has been seen recently. My parents have to call multiple times for each medication refill. Receptionists will hang up on clients when a client gets upset with their lack of motivation to solve an issue that they themselves have created. My parents ... read more
Business response:
Roxy, thank you for addressing your concerns with us. Animal Hospital of Waco aims to provide quality care and service to all our clients and we are saddened to hear that you did not have a good experience. Please know that we take your feedback seriously and have shared your comments internally.
Over two hour wait with an appointment. This is not the first time I’ve waited this long with an appointment.
Business response:
Pam, we know your time is valuable and can assure you we make every effort to see clients in a timely manner. Emergency cases also take priority at times and do cause inevitable delays. We try to communicate our wait times to the best of our ability. We appreciate you taking the time to reach out and are always open to feedback and suggestions.
I’m very disappointed with the service and charges that we had today. I’ve been trusting the care of my dogs to them since 2012, the exams, shots, etc always happened in my presence and the fees stayed fairly the same. Today I was told they were going to weigh and come back. After 30 mins she came back with him and said they’d already done the exam, tests and vaccines. Then I was charged $421. $64 of which was the exam. All of my past receipts had an exam charge of $11 - $25. I didn’t even witness what they did. Now Scout is... read more
Business response:
We are sorry to hear you did not have a positive experience with us. If there is something we could have done differently to make your visit more enjoyable, please let us know.
While trying to get a appointment for our cat that is peeing blood, we were told to come in at 7:30 for an emergency visit. Upon arriving at 7:30, we were told all of the emergency visit slots were filled. Thank you for offering zero help and wasting our time with false promises.
Business response:
Tyler, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the m... read more
Sure do miss Dr. Fromm! Was treated very ugly by the front office people today. Dr. Fromm would go above and beyond to make sure his patients are happy and it didn’t happen today for sure, but he’s not there. I will be moving ALL 6 of my animals to another clinic!
Business response:
Hi Allison Hill, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
You can’t get an appointment until about 2-3 weeks out. So they offer the emergency spots. I called and they told me to come the next morning for one of those spots. Well, I get there and then I get told they can’t do them today due to no doc. It’s just frustrating and will be taking my animals to another vet.
Business response:
Ashley, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
They caused my dog to die. They prescribed her medication and dosed her wrong. I had 2 other vets verify but by then, it was too late.
Business response:
Thank you for providing your feedback and letting us know about your experience, Tesia . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations.
do not do surgery on dogs then leave then ALONE all nite because they have an ecollar on. I was never informed of this or I would have brought my baby home. as a nurse I could have watched him and taken him to emergency for problems. instead he chewed his sutures out and bled to death alone wondering where I was....you all should be ashamed.
Business response:
Thank you for providing your feedback and letting us know about your experience, Diane . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Thank you, Animal Hospital of Waco
Awesome TEAM, they are great.!!!!!
Frequently asked questions about Animal Hospital of Waco
How is Animal Hospital of Waco rated?
Animal Hospital of Waco has a 4.5 star rating with 1,334 reviews.
When is Animal Hospital of Waco open?
Animal Hospital of Waco is closed now. It will open tomorrow at 7:45 a.m.