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Animal Hospital of Waco
- Veterinarians
- Waco, TX
About this business
Location details
2501 La Salle Ave, Waco, TX, 76706, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 5:30 p.m. | |
| Tue | 7:45 a.m. to 5:30 p.m. | |
| Wed | 7:45 a.m. to 5:30 p.m. | |
| Thu | 7:45 a.m. to 5:30 p.m. | |
| Fri | 7:45 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
While trying to get a appointment for our cat that is peeing blood, we were told to come in at 7:30 for an emergency visit. Upon arriving at 7:30, we were told all of the emergency visit slots were filled. Thank you for offering zero help and wasting our time with false promises.
Business response:
Tyler, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know. Please know we take this feedback very seriously and our number one goal is to offer the highest quality of care to your special furry friend in addition to exceptional service to all our clients. It sounds like we failed you on that front, and in your client experience with our team, and for this I am truly sorry. We have shared your comments internally and will be working hard to understand where the m... read more
Sure do miss Dr. Fromm! Was treated very ugly by the front office people today. Dr. Fromm would go above and beyond to make sure his patients are happy and it didn’t happen today for sure, but he’s not there. I will be moving ALL 6 of my animals to another clinic!
Business response:
Hi Allison Hill, we are sorry to hear you were not satisfied with your pet's visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise.
You can’t get an appointment until about 2-3 weeks out. So they offer the emergency spots. I called and they told me to come the next morning for one of those spots. Well, I get there and then I get told they can’t do them today due to no doc. It’s just frustrating and will be taking my animals to another vet.
Business response:
Ashley, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously.
They caused my dog to die. They prescribed her medication and dosed her wrong. I had 2 other vets verify but by then, it was too late.
Business response:
Thank you for providing your feedback and letting us know about your experience, Tesia . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations.
do not do surgery on dogs then leave then ALONE all nite because they have an ecollar on. I was never informed of this or I would have brought my baby home. as a nurse I could have watched him and taken him to emergency for problems. instead he chewed his sutures out and bled to death alone wondering where I was....you all should be ashamed.
Business response:
Thank you for providing your feedback and letting us know about your experience, Diane . We set a high standard for ourselves and are truly sorry to hear that we did not meet your expectations. Thank you, Animal Hospital of Waco
Awesome TEAM, they are great.!!!!!
DO NOT USE THIS VETS OFFICE EVER SINCE THEY MERGED WITH THE NEW OWNER ANIMAL CARE IS NO LONGER THE TOP PRIORITY ONLY MONEY MONEY IT IS RIDICULOUS THEY GET THIS JOB TO HELP ANIMALS I DONT GET THAT FEELING ANYMORE WILL NEVER USE THEM AGAIN
Business response:
Mr. Twiner we are sorry you feel this way. Our goal is and always has been for the care of animals.
Very disappointed ... I called at 9:00 Friday morning and they said they were not taking appointments... they say walk ins welcome starting at 2:00 ... I get there at 1:30 and there is not even one parking spot ... I wait and go back at 4:30 and they said they’re not taking walk inns anymore.... do I have to camp out just to get my dog looked at ? I’m glad he’s not deathly ill
Business response:
Mr. Sawyer we are in the process of making some changes so we will be taking appointments in the afternoons as well. We apologize for your inconvenience.
I called about a month ago to see when my dog needed his next round of shots. I explained his age, last round of shots, etc. They told me I would need to get his shots in about a month and to get his shots and I could either wait an extra few weeks for an appointment or come to their walk in hours. I came in today at 2 (when the walk in hours begun) and was told there would be an hour wait. 2.5 hours later, I was told he didn’t need shots until July and that my time waiting was wasted. I stayed because I was under the impres... read more
Frequently asked questions about Animal Hospital of Waco
How is Animal Hospital of Waco rated?
Animal Hospital of Waco has a 4.5 star rating with 1,300 reviews.
When is Animal Hospital of Waco open?
Animal Hospital of Waco is open now. It will close at 5:30 p.m.