KB on BirdEye
8 years ago
01/08/2013, 02:53 AM
My wife and I contracted with A&S Pools in the late winter of 2012. We met with a salesperson who did a pretty good job outlining the various details involved in building a pool. We contracted to build a 20x40 foot pool with a rock wall behind the pool and plenty of decking around the pool. The weather in Northern Virginia was very mild which allowed the pool construction to begin early, with few weather related interruptions. The construction manager came to the house to do the final layout. Our backyard contained a fairly steep slope for drainage so shooting the elevations were critical. When the excavation crew showed up, we were advised that the construction manager's elevations were inaccurate and that the grading would have to be more radical, requiring the need for a retaining wall. This added $10,000 to the cost of the project.
In fairness, this was the only major issue to the project, but a substantial one. The excavation went smoothly as did all the remaining steps necessary to build our pool. I will state that the A&S subcontractors (excavation, plumbing, electrical, gunite, plaster, concrete and fencing) were outstanding! The quality of the workmanship was superb. Post construction customer service was slow, however. It took a few months for A&S to send a technician to the house to provide instruction on the various aspects of maintaining a new pool. Once the indoctrination meeting was conducted, it was discovered that the salt water chlorine generator was not working. A follow-up visit remedied the problem and we had no problems maintaining the pool for the remainder of the season. Prior to closing the pool, an A&S subcontractor came to the house to measure for the winter cover. It was at that time I learned that there was more than one option available for winter covers. We had ordered a mesh cover in the original contract.
After talking to the subcontractor, I learned that there was a solid cover available. When setting up the original contract, I was not advised by the salesman that this option was available. I tried to change the order to include the solid cover (and pay the difference) but was advised that the mesh cover had already been constructed. I was very upset, seeing as the salesman had outlined the options for all the other aspects of the pool including filters, heaters, the landscaping options, etc. I must insist, however, that none of these issues affected the quality and beauty of the pool. A&S did a great job on the pool construction. I would recommend A&S to my friends. I would just remind them to do their homework and make sure they cover everything before signing a contract.