Anytime Fitness

Calvin M 

on BBB

11 months ago

My son signed up for a month to month. He then found out that it was a year. A year approaches. Now they won't let it be canceled b/c it's not my account. Although it's my cc on file and was only authorized for one payment. I would like the yearly contract voided and credited for all unauthorized charges for misleading and deceptive practices. When I spoke to the manager of that location, I was informed the previous manager was let go for this exact thing. My son lives a state away and can't visit in person. This is Anytime ... read more

Sarah R 

on BBB

11 months ago

They are a horrible company, they make up stuff when you want to cancel! They said that I have to give a 30 day notice in order to cancel however I went back to the original contract and it does not say that then they said that theyre not gonna honor my request to cancel so other words are saying that theyre going to continue to charge me every month even though I requested to cancel for two months now and have the proof to back it up. Do not sign up with this gym, horrible gym and its small. The machines are always over occ... read more

Marie J 

on BBB

a year ago

DO NOT JOIN THIS GYM! You will never be able to cancel your membership. They will continue to charge your credit card even after you cancel your membership and turn in your key fob. If you complain to corporate, they say there is nothing they can do and you have to talk to your local manager. The local manager will do nothing. When you cancel your credit card to stop the charges, they will turn you over to collections and destroy your credit. Hiring a lawyer to fight them will cost a fortune. This is a NIGHTMARE! 

Tatiana R 

on BBB

a year ago

I had an issue as I signed up for an 18 month period, when I received the contract with the total I was to pay in 18 months and I called to ask about the specific charges as the amount seemed very high to me, I wanted some clarification. I also asked about the cancellation policy but never said I wanted to cancel. Also, the representative told me I had to go to the gym to activate or cancel the membership and that I had 7 days to cancel. I showed up the next day at the gym to activate the membership and use the gym but was t... read more

Jeff P 

on BBB

a year ago

Manager if Mariemont Ohio location very confrontive over minor to null issues. Threatened to cancel my card over me disagreeing with him over a traffic legality??? Last week he left the bench and barbell for 10 minutes. I started stacking my weights on it he comes over and takes over said he was distracted. ??? Not a customer/member friendly environment. 

Arianne N 

on BBB

a year ago

I'd give them 0 stars if I could. I'm disabled and wanted to sign up for our Local Anytime Fitness. Got signed up, half a year later due to disability I began having issues getting into the gym. I understand I signed a one year contract, but wrote them a letter and mailed it to the establishment asking to terminate my contract early. Never heard back from them and accepted it. Then it came time to auto renew my membership and I contacted them three separate times through three separate methods to not auto renew my contract. ... read more

Stephen W 

on BBB

a year ago

The corporate model is awful. All they do is collect money and do not enforce safety standards on their franchisees. I spoke with the owner of the location where I have been frequenting recently. I discussed with him how a member was not securing plates on a barbell with collars when there were plenty available to do so. I told the owner that this is unsafe behavior by a member and increases the chance of injury to other members, as the plates could fall off and roll and hit or drop onto other members. The owner told me it w... read more

Treyton R 

on BBB

a year ago

***** the regional manager has lied to me numerous times especially about being able to bring guests. **** up on me when I was trying to get the phone number of his higher *** to talk to them about him very unprofessional. 

Joanie S 

on BBB

a year ago

Horrible, dishonest, twist the terms of contract, don't cancel membership after a in person request , threaten you with collection even though they are stealing from you by continuing to bill you when the 30 days is past. Will not answer phone, will not reply to emails, rude manager that is not truthful . Absolutely the worst business I have ever experienced related to customer service and relations. Mean, malicious, and dishonest.