Anytime Fitness Grand Rapids

Treyton R 

on BBB

a year ago

***** the regional manager has lied to me numerous times especially about being able to bring guests. **** up on me when I was trying to get the phone number of his higher *** to talk to them about him very unprofessional. 

Joanie S 

on BBB

a year ago

Horrible, dishonest, twist the terms of contract, don't cancel membership after a in person request , threaten you with collection even though they are stealing from you by continuing to bill you when the 30 days is past. Will not answer phone, will not reply to emails, rude manager that is not truthful . Absolutely the worst business I have ever experienced related to customer service and relations. Mean, malicious, and dishonest. 

Jason L 

on BBB

a year ago

*****, **. First of all, I like the gym. Its clean and provides what I need. No issues with the facility.Local and regional management are the reason I give the gym a poor rating. Communication is not easy. Local manager is not versed on how to interact with people. His demeanor and body language gives you the impression he does not care about your business or handling the problem. He is mainly concern with making sure you pay or turning you over to collections in lieu of fixing the problem.The regional manager is not much b... read more

Susanne L 

on BBB

a year ago

This company shows no concern for the senior consumer. ***************** we had a fun line dancing class.Great exercise, coordination,balance and most importantly socialization. Dance teaches rhythm and memory. This company ended our class. Money and greed. That's there bottom line. 

Allie G 

on BBB

a year ago

I have attempted to reach the business in various ways over the last several weeks to cancel my membership and have not been able to get ahold of anyone at all. I have called the office multiple times and the phone just continuously rings with no voicemail box to leave a message. I have sent a request via email with no response whatsoever. There is no one ever in the office when stopping by. I continue to be charged and have not used my membership in several months. 

Donnette B 

on BBB

a year ago

My husband canceled is contract and he was never presented with a contract to sign. Then we he thought that all was settled they started billing him again after handing over their belongings in October 2023. They restarted charging him for ******* and February. Then when he went to have it sorted out they told him the account was put on hold which he was never told. They said he cannot be refunded and he needs to give a 30 day notice and he will be charge twice. He asked for an email to be sent as proof and the manger sent t... read more

Trevor J 

on BBB

a year ago

Complaints About Memberships Being On Hold For 2 Weeks,For Free To New Memebers,"No Pay"Then Getting Charged For Monthly Subscriptions,Right Away.The Customers Wants Out,No Reply From Owner By Email,Phone Or ******************* Activly Talking About This. 

Ryan C 

on BBB

a year ago

The manager of the Anytime Fitness located at ********************************************************************************** is named *************************. He refuses to answer the phone, return voicemails, respond to emails. When I wanted to cancel he would only accept a cancellation in written letter. I sent that to him. Then he refused to cancel my membership and sent my account to collections. DO NOT SIGN A GYM MEMBERSHIP WITH ANYTIME FITNESS ANYWHERE!!!! 

Brady F 

on BBB

a year ago

Employee that signed me up for membership blatantly lied about it, saying I could cancel at any time. Calling the parent company, *** Fitness, has resulted in nothing being done and being told my membership cannot be cancelled, despite having actual reason to cancel, such as living more than 15 miles away from the nearest gym with proof provided.