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APG&E
- Electricity Suppliers
- Houston, TX
About this business
Location details
6161 Savoy Dr, Suite 500, Houston, TX, 77036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October o... read more
Business response:
We have been in contact with Ms *** since she first reached out to us in October 2022. APG&E has sent out a refund check in the amount of $50 to Ms. *** (check mailed 11/30/2022). Our customer care team reached out to Ms *** on Dec 9th 2022, Dec 15th 2022, and again on Jan 3rd 2023 but were unable to connect with her. Our team left voicemails asking if she has received her refund check and if we can do anything else. In 2021 when Ms *** Moved Out her main account the Apt was not closed out. We have no record of a request for... read more
I signed a 3 year contract with APG&E in August. Just a couple months in, at the beginning of October, my service was transferred to another energy provider without my knowledge or consent. After a couple of weeks, I lost power which was when I discovered this occurred along with finding out that APG&E had added a $350 early termination fee to my account. I was unable to find out any information about the new provider or who transferred my service since my name wasn't on the account. All APG&E could do for me was submit a ma... read more
Business response:
Mr ********account was unfortunately moved away without his consent. When he reached out to us for help he was also without power. Our agent advised Mr. ****** incorrectly which resulted in more frustration. We are working with the agent to make sure they understand and are waiving Mr. ******** ETF as well as have sent him a gift card for his trouble. We are using Mr. ******* call as a teaching tool.
Highest electric bills ever had wish I had not switched
Contracted rate was 4.5 cents or so. Contract ended and was notified it would go to mid 6 cents. Was for one month then got slammed with almost 16 cents a kwh in last bill. I have been trying to call them for a week and line is either busy or you get through and it hangs up. From seeing the other complaints here, sounds like this is the game they play.
This company its charging 50 cents during winter storm instead 004.3 per Kw stated on the contract I will not recommend to anyone.
Frequently asked questions about APG&E
How is APG&E rated?
APG&E has a 4.3 star rating with 2,512 reviews.
When is APG&E open?
APG&E is closed now. It will open tomorrow at 8:00 a.m.