APG&E

Craig H 

on BBB

a year ago

I signed up with this company online on 7/15/24. I had questions about the early termination fees and have sent like 3 emails because I can't get anyone to answer the phone! This is rediculous customer service and will be asking to get out of my contract! If you can't even get someone to answer a question that's a bad look! I should never have signed up for this kind of service! 

David B 

on BBB

a year ago

I had a salesman come by at my store did not tell me what company he was from. I told Him that I did not want to get cheaper electricity rates. He did not show a contract, did not Identify himself and all he told me it had something to do with the meter. I received a contract in the mail for twice the amount I am paying now. I called customer service to cancel the contract but in order to do that I had to agree (not my choice) to a termination fee. These people are scammers , they are frauds, and they work on predatory habit... read more

Anthony C 

on BBB

a year ago

Beware of these scam artists. They will more than double your electric bill in a month's time and continue to do so until you switch providers. Mine went from $300 to almost a $1000 in a month. 

Dean D 

on BBB

a year ago

They registered me by phone call. Later I figured out inconsistencies like their rate is different on their web page and on the *************.com I wanted to cancel my subsriction, first call told me "You need to pay early cancelation fee" , second call told me "you don't have to" Further more the first call told me "we offer lower rate (which is not) because like we have agreement with your builder (I don't recall exact words)" then I emailed my builder. They told me "We don't have any ties" Any way, now I am trying to enro... read more

Emelda C 

on BBB

2 years ago

They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October o... read more

Nathan M 

on BBB

2 years ago

I signed a 3 year contract with APG&E in August. Just a couple months in, at the beginning of October, my service was transferred to another energy provider without my knowledge or consent. After a couple of weeks, I lost power which was when I discovered this occurred along with finding out that APG&E had added a $350 early termination fee to my account. I was unable to find out any information about the new provider or who transferred my service since my name wasn't on the account. All APG&E could do for me was submit a ma... read more

Paul R 

on BBB

3 years ago

Highest electric bills ever had wish I had not switched 

Brian D 

on BBB

3 years ago

Contracted rate was 4.5 cents or so. Contract ended and was notified it would go to mid 6 cents. Was for one month then got slammed with almost 16 cents a kwh in last bill. I have been trying to call them for a week and line is either busy or you get through and it hangs up. From seeing the other complaints here, sounds like this is the game they play. 

Alma G 

on BBB

4 years ago

This company its charging 50 cents during winter storm instead 004.3 per Kw stated on the contract I will not recommend to anyone.