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APG&E
- Electricity Suppliers
- Houston, TX
About this business
Location details
6161 Savoy Dr, Suite 500, Houston, TX, 77036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I signed up with this company online on 7/15/24. I had questions about the early termination fees and have sent like 3 emails because I can't get anyone to answer the phone! This is rediculous customer service and will be asking to get out of my contract! If you can't even get someone to answer a question that's a bad look! I should never have signed up for this kind of service!
Business response:
Hey Craig! We are so sorry to hear about your experience. I have contacted our Operations Team and everything has been resolved regarding rescinding your contract. We do apologize for the delay in response time. Our Customer Care Team is based out of Houston and has been heavily impacted by Hurricane Beryl. Thank you for your patience and understanding.
I had a salesman come by at my store did not tell me what company he was from. I told Him that I did not want to get cheaper electricity rates. He did not show a contract, did not Identify himself and all he told me it had something to do with the meter. I received a contract in the mail for twice the amount I am paying now. I called customer service to cancel the contract but in order to do that I had to agree (not my choice) to a termination fee. These people are scammers , they are frauds, and they work on predatory habit... read more
Business response:
Hi David - We sincerely apologize for the negative experience you’ve had. This enrollment was completed by a third-party broker that is not employed by APG&E. and we investigated the issue thoroughly. We will be waiving the early termination fee for you! Please contact our customer service team at customer@apge.com or 877-544-4857 if you have any further questions or need additional assistance. We regret any inconvenience caused and appreciate your patience as we worked to rectify this situation. Thank you for bringing this ... read more
Beware of these scam artists. They will more than double your electric bill in a month's time and continue to do so until you switch providers. Mine went from $300 to almost a $1000 in a month.
They registered me by phone call. Later I figured out inconsistencies like their rate is different on their web page and on the *************.com I wanted to cancel my subsriction, first call told me "You need to pay early cancelation fee" , second call told me "you don't have to" Further more the first call told me "we offer lower rate (which is not) because like we have agreement with your builder (I don't recall exact words)" then I emailed my builder. They told me "We don't have any ties" Any way, now I am trying to enro... read more
Business response:
We are able to honor the 6 month rate that Mr ***** signed up for as he contacted us within his recission period and his contract has been adjust from 36 months to 6 months at his new 6 month rate. No ETF was applied because he was with his 3 day recission period. We have chatted with his broker so that they understand better Mr Duran’s rights as a customer and have also explained to our customer care team as well the proper procedure. Thank you to both the BBB and Mr ***** for allowing us to make this issue right.
They are the worst. I had 2 residential accounts set up with them at the same location. The main house and an apartment. We sold the house in 2021, I called to cancel both accounts. The main house account was cancelled, but the apartment was not. I was not notified by the new owner and the bills apparently continued to be mailed to the apartment. When I realized that the electricity was still on in the apartment in my name, I called again to cancel service. It was not cancelled. I found out services was still on in October o... read more
Business response:
We have been in contact with Ms *** since she first reached out to us in October 2022. APG&E has sent out a refund check in the amount of $50 to Ms. *** (check mailed 11/30/2022). Our customer care team reached out to Ms *** on Dec 9th 2022, Dec 15th 2022, and again on Jan 3rd 2023 but were unable to connect with her. Our team left voicemails asking if she has received her refund check and if we can do anything else. In 2021 when Ms *** Moved Out her main account the Apt was not closed out. We have no record of a request for... read more
I signed a 3 year contract with APG&E in August. Just a couple months in, at the beginning of October, my service was transferred to another energy provider without my knowledge or consent. After a couple of weeks, I lost power which was when I discovered this occurred along with finding out that APG&E had added a $350 early termination fee to my account. I was unable to find out any information about the new provider or who transferred my service since my name wasn't on the account. All APG&E could do for me was submit a ma... read more
Business response:
Mr ********account was unfortunately moved away without his consent. When he reached out to us for help he was also without power. Our agent advised Mr. ****** incorrectly which resulted in more frustration. We are working with the agent to make sure they understand and are waiving Mr. ******** ETF as well as have sent him a gift card for his trouble. We are using Mr. ******* call as a teaching tool.
Highest electric bills ever had wish I had not switched
Contracted rate was 4.5 cents or so. Contract ended and was notified it would go to mid 6 cents. Was for one month then got slammed with almost 16 cents a kwh in last bill. I have been trying to call them for a week and line is either busy or you get through and it hangs up. From seeing the other complaints here, sounds like this is the game they play.
This company its charging 50 cents during winter storm instead 004.3 per Kw stated on the contract I will not recommend to anyone.
Frequently asked questions about APG&E
How is APG&E rated?
APG&E has a 4.3 star rating with 2,346 reviews.
When is APG&E open?
APG&E is closed now. It will open on Monday at 8:00 a.m.