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APG&E
- Electricity Suppliers
- Houston, TX
About this business
Location details
6161 Savoy Dr, Suite 500, Houston, TX, 77036, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
This company charged me 250 for an early cancelation fee, I did not cancel the service, the property sold and new owners switched providers... I have called the company 3x and waited on hold for hours without an answer and have sent emails with no response! Will be disputing charge with cc company. DO NOT USE THE COMPANY EVER!
Have called multiple times and have never ever been able to speak to an agent even HOURS on hold, I have emailed, left my number and even went as far as messaging them on instagram to no avail. When I paid my electric bill it took more than 5 1/2 hours to come back on. I do not mind the waiting, but never being able to reach someone is unacceptable.
I am only giving them 2 stars as they did give me the quoted price I agreed to at 1st. My contract with this company was up June 27th. I received a letter to have everything switched prior to June 27th. I switched to a new company with receipt confrimation June 24. I then was charged a higher kwh rate than even AEP charges and still from APG&E company. Upon reaching out to them, they imformed me that they continued to service me for an extra month after the contracted ended at the higher rate. I never agreed to this and of c... read more
If could be 1 star it would be.Prices through the roof, no customer service at all, spent 3 hours on hold and sent multiple emails, still haven't heard anything.Had auto pay on my entire contract and all of a sudden my bill is past due?What sort of operation are they running here...Absolutely will not be re-upping my contract with them.
Theyre extremely rude and inconsiderate. Thats the nicest way I can describe how I truly feel. They disconnected my service in the middle of a hot Texas day with no warning or explanation... with a house full of small children might I add. I was signed up through Energy Ogre who called to find out the issue as my balance was $0.. we were on hold for HOURS with no end in sight, so they just ended up switching me to a new provider. Worst company EVER!!!
Horrible they just ***** my electrical account from my current company and sent me random bill, unacceptable. I never contacted this company
Business response:
This customer's enrollment was submitted through a third party website "Energy Bot" and complaint should be redirected to "Energy Bot" if customer is still unhappy. We are in the process of attempting to return the customer to previous electric provider.
I paid my bill online on the due date. Today a week later I reconciled my checking account and noticed my pymt had not cleared. I logged in to APG&E & my payment had not went through. They charged a $30.00 return check fee & a $12.29 late payment penalty. I called & the lady said we can return the $12.29 but it is against our policy to return the check fee. REALLY?????? She also could not tell me the reason for the return check because she said the code was missing. Guess what there was no returned check! I explained that I ... read more
Business response:
Hello, Thank you for sharing your feedback with us. We’re sorry to hear about the frustration with your payment experience and the fees involved. Our records indicate that your bank did not process the initial payment due to “invalid account information,” which led to the returned check fee. While we were able to waive the late fee as a courtesy, the “returned check fee” could not be waived. We understand the inconvenience and are here to answer any additional questions you might have. Please feel free to reach out to us at ... read more
I’ve been charged two $300 dollar deposits, I’ve called 4 times, once before the bill was due to get it fixed before I was charged and 3 times after being charged to get it reversed. Each time I’m told it will be taken care of or someone will call me back that can reverse it. I have not been called back and it has not been taken care of. I have now put a complaint in to the BBB in hopes that they can get this resolved with me. Very frustrating to have money stolen from you and the customer service team just sends you through... read more
Business response:
Hello, We apologize for the inconvenience you've experienced with the duplicate deposit charges. We understand your frustration and the impact this has had. Our team is currently processing a refund to resolve this issue, and we confirmed this with you on November 5th. Thank you for your patience as we work to correct this. Please feel free to reach out to us at customer@apge.com or call (877) 544-4857 if you have any further questions or concerns.
Zero if I can. I was misinormed about early termination charges. They are very costly compared to peers. Early termination is $1,600 compared to others about $200. Stay away. No help from customer service.
Business response:
Thank you for your feedback. We understand your concern regarding the early termination fees. Please note that commercial termination fees can differ significantly from residential fees and are based on the specific terms of each supplier's contract. We encourage you to review the details of your agreement, and if you have any further questions or need clarification, feel free to reach out to our customer service team at customer@apge.com or call us at 877-544-4857. We're here to help!
Frequently asked questions about APG&E
How is APG&E rated?
APG&E has a 4.3 star rating with 2,333 reviews.
When is APG&E open?
APG&E is open now. It will close at 7:00 p.m.