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Arbor Pediatrics - Shea
- Pediatricians
- Scottsdale, AZ
About this business
Location details
7330 East Shea Boulevard, Ste 102, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. 6:00 p.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. 6:00 p.m. to 9:00 a.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. 6:00 p.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. 6:00 p.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | 8:00 a.m. to 12:00 p.m. |
We love this pediatricians office. They have taken care of my 3 year old since he was born and I now have a 11 month old. Dr. Kanagal is our primary pediatrician but we have seen a number of the doctors and they are all wonderful. We have no problems getting last minute, sick child appointments when needed...in fact, they have Saturday hours specifically for sick kids. The Shea location has separate entrances and waiting rooms for sick and well children. You can't go wrong with this practice.
We started out with our child at Scottsdale Children's Group and loved the office, the staff and especially Dr Burke! Over the years we have seen other Dr's when Dr. Burke wasn't available and have been very happy with all of them. The new office as Arbor Pediatrics is so cold and clinical. Makes us feel like we're in an institution. We had to see a different Doctor on our past visit and we are now having serious discussions about leaving this practice. The Doctor we saw was highly focused on one thing that wasn't of concern... read more
Business response:
J C, thank you for your feedback and for your kind words about Dr. Burke, we’re glad she’s made such a positive impact. We're sorry to hear about your recent experience and would appreciate the chance to make things right. Please reach out to us at customerservice@pediatricassociates.com so we can follow up with you directly.
The doctors are WONDERFUL! This has nothing to do with care. The administration is god awful. Everyone knows that making an appointment with them is torture. Well, try getting records from them!!!! They flat out ignore you, redirect you to a third party, which sends you just a humongous pdf file that is not compatible with anything. It's really really terrible. We left due to relocation, but I was pretty close to leaving due to the admin anyway, even though we ADORED our doctors.
Business response:
Megan, thank you for your kind words about our clinicians. We're glad you had a positive experience with them. We're sorry to hear about the administrative challenges and appreciate your feedback. If you need further assistance, please contact us at customerservice@pediatricassociates.com.
After today and how I was treated by Lilly someone on the phone and suggested an option to leave I have taken the advice after my kids have been seeing Dr. Gonzales for 10 years I will take my family to a different pediatrician. Hard to believe because my kiddos were happy with him but things are changing there and if the workers say go then bye. They didn't even give me an option to talk with him or leave a message they told me to make an appointment and say goodbye. Then hung up on me. Super disappointed.
Business response:
Kansas S., we’re sorry to hear about your experience and would like the opportunity to better understand what happened. Please feel free to share your concerns by emailing us at customerservice@pediatricassociates.com.
I am writing from a speech therapy clinic. My member has now missed 2 therapy sessions, as the office staff from this clinic has not sent a signed care plan after 4 requests. The care plan is needed to present to DDD so ongoing therapy can be authorized. I think people don't understand how important their jobs are...sadlly, like I mentioned the member (below age 6) suffers because therapy must be canceled and this feels maddening.
Business response:
Laura, we want to learn more about what happened. You can share your concerns with us at customerservice@pediatricassociates.com. Thank you, Arbor Pediatrics.
We are changing for our 4 kids. For one their arbor medical staff that answer the phones are very rude the will even snicker and laugh in a rude manner. I had to cancel 4 appointment because we came back from visiting family and my kids were sick all night unfortunately I had to cancel day of which I also got a lecture. Another time the guy laughed at me because we had not taken our under one year old in for 3 months she was due for her 6 month and we were on vacation. He mentioned it was a vaccine appointment which after ou... read more
Business response:
Robert, to gain a better understanding of your experience, please contact us at customerservice@pediatricassociates.com or 866-628-2385 to share your grievance. Thank you, Scottsdale Childrens Group.
We have gone to Scottsdale children's group for 12 years, two kiddos, and I can sadly say we will not be returning. The doctors are wonderful, but the customer service is now terrible. They direct everything to the website but You can't even log on to their new system since they switched to arbor medical. It's impossible to get ahold of anybody. We have been twice this week because my son has had a severe flu, and since it had been 6 days with a fever I called our doctor's medical assistant the next morning to get further... read more
We recently had to change from Scottsdale Children's Group to another pediatrician due to the horrible service they provide. Our boy was born on 11/2/22 and dealing with these people has been an absolute nightmare. The doctors are good but the rest of the staff are the reason for this review. We went to our first appointment and getting through the process met our doctor, we accomplished what we came in for. However, the doctor said to set up the follow up appointment with the front desk. So on our way out we asked the lady ... read more
Front desk never answered phone and no call back from nurse practitioner for information I requested on phone and we have been removed from patient portal! The automated system sucks. And now since arbor group took over it has been lacking customer service. We love Dr Namjoshi and have been clients for ever. But I have not yet gotten a hold of any office people or call backs! The info requested is for my autistic son to have referral for therapies! Looks like I have to find another way. Sad this has gotten bad over here!
Frequently asked questions about Arbor Pediatrics - Shea
How is Arbor Pediatrics - Shea rated?
Arbor Pediatrics - Shea has a 4.5 star rating with 665 reviews.
When is Arbor Pediatrics - Shea open?
Arbor Pediatrics - Shea is closed now. It will open tomorrow at 8:00 a.m.