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Arbor Terrace Lakeway
- Assisted Living Facilities
- Lakeway, TX
About this business
Location details
300 Medical Parkway, Lakeway, TX, 78738, United States
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I wish I could give fewer stars. The Harbor has been unable to provide the simplest of personal care - reminders. Found my loved one after a week in the same clothing, underwear and socks and he had not bathed or taken a shower. Nor do they follow doctor ordered specific diets (although they say they can) which results in declined health and well-being. If you want your loved one to have happy hour as many as 5 days a week(but always 3), then this is the place for you. There has been constant staff turnover resulting in lack... read more
Business response:
"Reply from our owner" Ms. Hemphill - As the owner of The Harbor, I take exception to your posting. It is factually incorrect. We reached out to you on multiple occasions to meet with us and discuss your loved one's care plan. You refused to meet. Your refusal to discuss his needs frustrated our staff, because your loved one is a kind and caring individual who we enjoyed having at the community. Your refusal to engage with our staff and discuss specific needs, was the primary reason your loved one needed to leave The Harbor.... read more
There have been many changes over the past 18 months. Complete staff and administrative turnover - and not for improvement. The Harbor has been unable to off the simplest of personal care - reminders. I found my brother after one week unbathed, in the same clothes, underwear and socks from a week earlier. Teeth never brushed and falling out, foot fungus because the same socks are worn 24/7. Doctor ordered dietary needs are not being met and as a result requires additional medication and monitoring. Worst of all, when you com... read more
I was not very impressed with the tour I had taken of this community. I did not get a warm cozy feeling from it and felt like I was walking into a hotel when I arrived. Everything just felt very temporary not like somewhere I would want my mother to live long term. I also thought the lady who gave me my tour [Removed] could have done a better job. She was not very knowledgeable and seemed to rush us though.
Business response:
So sorry you had a negative experience at The Harbor during your tour. We do hope that your Mom has found her forever home!
A dear friend who has Parkinson's move in recently . They were promised a max wait of 5 mins when the button was pushed . It took 23 mins . They are severely understaffed , yet people are steadily moving in .more money. The doctor left specific orders concerning meds that we're not carried out. It was a difficult decision to move from their home , which has been even more difficult thanks to the harbors broken promises , if you are understaffed , stop moving people in ,!
Look else where - the staff are not attentive to your loved ones and management just wants your money.
Frequently asked questions about Arbor Terrace Lakeway
How is Arbor Terrace Lakeway rated?
Arbor Terrace Lakeway has a 4.5 star rating with 234 reviews.
When is Arbor Terrace Lakeway open?
Arbor Terrace Lakeway is open now. It is open 24/7.