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Arbor Terrace Lakeway
- Assisted Living Facilities
- Lakeway, TX
About this business
Arbor Terrace Lakeway offers a fresh approach to assisted living and memory care in Lakeway. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life. At Arbor Terrace Lakeway, modern conveniences are wrapped in a home-like setting where our staff truly cares for each and every resident.
Location details
300 Medical Parkway, Lakeway, TX, 78738, United States
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The experience has been good for my mom and I picked this community because they were more convenient and closer to me. The meals are okay for my mom. She is fine and participating with the activities they offer. Her apartment is comfortable and cozy. The housekeeping is a little slow and it seems the facility is under staffed. I would recommend this community to family and friends if needed.
Business response:
Thank you very much for you kind words. We are pleased that your mom has found her forever home at The Harbor to be a comfortable one. As always, we strive to make the dining experience a smooth and delicious one for each and every resident. Our Life Enrichment department works very hard to have something for everyone to get involved in! We will pass your comment on regarding housekeeping and staffing ratios. Thank you.
I am still adjusting to living at Harbor at Lakeway. They are not quick to respond when I press my pendent or with the food. The food is good sometimes. They do keep the community clean and there is a beautiful fountain in the lobby. I have found some of the residents do not seem friendly. They do offer daily activities.
Business response:
We are SO PLEASED that you have had a positive experience here at The Harbor. Our pendant buttons are intended to be treated as an emergency call system and we continue to work to improve our response time every day, so that you get the best service possible. Please attend our monthly culinary meetings to let your feedback be heard. Thank you so much!
This is a nice community for our father. We are happy with the care from the staff. Our father does like to participate in the activities. He seems to be happy with the meals that are provided. We would recommend the care and the value for other families to have cared for a loved one
Business response:
Thank you very much for your review. Every resident who participates in the life enrichment activities makes it more fun for others! We hope to provide something for everyone so that we can encourage a purposeful and active lifestyle! Thank you!
So far so good. My MIL has only been at The Harbor 1 week. She loves it. She came from an independant senior apartment and she is loving the extra care. My only complaint is I feel they need to hire at least one more person to help in the dining area. It takes quiet a while for our food orders to be taken and for the food to arrive at the table. Kitchen seems short staffed at the 3 dinnerswe have spent with her. Overall seems like a nice place.
Business response:
Thank you very much for your review! We are so pleased that she is having a great time with us. Our culinary department has made some positive changes in the last few months that we are very excited about. As always, we hope to provide top of the line service in all departments and will continue to work on this goal. Thank you!
There needs to be a lot of improvement made in the meals that they are providing. It is also taking my loved one over an hour to get her dinner which is dangerous considering she is a diabetic. My loved one seems to be really enjoying the activities they have and has gotten involved with a lot of them.
I have looked at all communities in the area and several in Austin. I know that all communities are different and have different choices on apartments, dining, activities and care. The Harbor at Lakeway goes above and beyond to assist with any concern and always with a smile ! I love the community and could not ask for a more caring and dedicated management team. It will never be "home" and no place is perfect but The Harbor is truly a great place. We are glad we found it !
Business response:
Thank you SO MUCH for your wonderful review! We are so happy that the experience has been such a positive one!
I came to tour the community and i really liked the set up of everything. The tour guide was friendly and knowledgeable. The community was clean and my room was nice. Just yesterday my family came to help me organize my furniture and everything is coming out very well. They have meal plans and activities on site. So far the staff has been nice and they have been communicating well.
My 90-year-old mother has just moved to the Harbor, so the adjustment period is ongoing. But all levels of staff have been extremely welcoming, and communication among the caregiving team is very good. We feel very confident that she will receive excellent, individualized care there.
My mother is doing great at this community, she has adjusted very well to it. The community looks great, everything is always nice and clean. The staff is great, they are caring for her very well. She stays very busy with all the activities they offer. She likes the food, they sever well-balanced meals. She is happy and that makes me happy. A place for mom was great with helping me find this community. This is a community I would recommend.
Frequently asked questions about Arbor Terrace Lakeway
How is Arbor Terrace Lakeway rated?
Arbor Terrace Lakeway has a 4.7 star rating with 175 reviews.
When is Arbor Terrace Lakeway open?
Arbor Terrace Lakeway is open now. It is open 24/7.