This profile has been claimed by the business owner or representative.
Arbor Terrace Lakeway
- Assisted Living Facilities
- Lakeway, TX
About this business
Location details
300 Medical Parkway, Lakeway, TX, 78738, United States
Get directions
I toured Harbor at Lakeway and it seemed like an older establishment and a little worn. It was a bigger community. I didn't think my loved one would get enough attention.
Business response:
Our community opened in April of 2015,and we pride ourselves on taking really great care of cleanliness and details to make sure we stay fresh and luxurious! Are you sure you have the right community? Please feel free to come back sometime to get more of a personalized experience. Our Assisted Living has 90 apartments and plenty of highly trained care staff to give our residents plenty of attention.
This was a beautiful community but way out of our price range. It is a new community only a few years old so everything is still new and looks very nice. The staff was very friendly and nice very informative. It seemed like they offered a variety of acitivites for the residents to keep busy.
Business response:
We are so pleased that you enjoyed our community! I would encourage you to stay in contact because we are currently running a special that may help make it a bit more affordable. Activity engagement is very important to us here. I'm sure we have something for everyone.
This community seemed clean when we visited, however there was an odor. The people we met were nice. This community has a beautician and a pool onsite.
Business response:
Thank you very much for your review. We are dedicated to insuring a pleasant atmosphere in our community and apologize you experienced an odor. We do encourage you to come again and see that it has improved.
The experience has been good for my mom and I picked this community because they were more convenient and closer to me. The meals are okay for my mom. She is fine and participating with the activities they offer. Her apartment is comfortable and cozy. The housekeeping is a little slow and it seems the facility is under staffed. I would recommend this community to family and friends if needed.
Business response:
Thank you very much for you kind words. We are pleased that your mom has found her forever home at The Harbor to be a comfortable one. As always, we strive to make the dining experience a smooth and delicious one for each and every resident. Our Life Enrichment department works very hard to have something for everyone to get involved in! We will pass your comment on regarding housekeeping and staffing ratios. Thank you.
I am still adjusting to living at Harbor at Lakeway. They are not quick to respond when I press my pendent or with the food. The food is good sometimes. They do keep the community clean and there is a beautiful fountain in the lobby. I have found some of the residents do not seem friendly. They do offer daily activities.
Business response:
We are SO PLEASED that you have had a positive experience here at The Harbor. Our pendant buttons are intended to be treated as an emergency call system and we continue to work to improve our response time every day, so that you get the best service possible. Please attend our monthly culinary meetings to let your feedback be heard. Thank you so much!
This is a nice community for our father. We are happy with the care from the staff. Our father does like to participate in the activities. He seems to be happy with the meals that are provided. We would recommend the care and the value for other families to have cared for a loved one
Business response:
Thank you very much for your review. Every resident who participates in the life enrichment activities makes it more fun for others! We hope to provide something for everyone so that we can encourage a purposeful and active lifestyle! Thank you!
So far so good. My MIL has only been at The Harbor 1 week. She loves it. She came from an independant senior apartment and she is loving the extra care. My only complaint is I feel they need to hire at least one more person to help in the dining area. It takes quiet a while for our food orders to be taken and for the food to arrive at the table. Kitchen seems short staffed at the 3 dinnerswe have spent with her. Overall seems like a nice place.
Business response:
Thank you very much for your review! We are so pleased that she is having a great time with us. Our culinary department has made some positive changes in the last few months that we are very excited about. As always, we hope to provide top of the line service in all departments and will continue to work on this goal. Thank you!
There needs to be a lot of improvement made in the meals that they are providing. It is also taking my loved one over an hour to get her dinner which is dangerous considering she is a diabetic. My loved one seems to be really enjoying the activities they have and has gotten involved with a lot of them.
I have looked at all communities in the area and several in Austin. I know that all communities are different and have different choices on apartments, dining, activities and care. The Harbor at Lakeway goes above and beyond to assist with any concern and always with a smile ! I love the community and could not ask for a more caring and dedicated management team. It will never be "home" and no place is perfect but The Harbor is truly a great place. We are glad we found it !
Business response:
Thank you SO MUCH for your wonderful review! We are so happy that the experience has been such a positive one!
Frequently asked questions about Arbor Terrace Lakeway
How is Arbor Terrace Lakeway rated?
Arbor Terrace Lakeway has a 4.4 star rating with 229 reviews.
When is Arbor Terrace Lakeway open?
Arbor Terrace Lakeway is open now. It is open 24/7.