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Arbor Terrace Lakeway
- Assisted Living Facilities
- Lakeway, TX
About this business
Location details
300 Medical Parkway, Lakeway, TX, 78738, United States
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They have been fantastic. I don't have any concerns, at this point. It's clean, and the staff is friendly. The food is good, and it has worked out well. We are very happy with them. I would rate them very highly.
My aunt really likes the people at Harbor at Lakeway, both the staff and the other residents. She has commented that the food is not as good as it should be. The food service is also a bit slow. They seem a bit understaffed in that area. The activities could be better - she described it as "juvenile". They are very responsive and listen to and appreciate any feedback you have. Overall everything has been very good.
Our close family friend has interacted closely with this community 4 months until they opened. He's lived there a week. When he gives a compliment, he really means it. He does not give them freely. Tonight he said to me, unsolicited, that the folks at Harbor are the kindest strangers he's ever been around in his life and that they are so nice to him. I've spent a number of hours at Harbor. I cannot even begin to find the best words to express my heartfelt gratitude. My friend is a precious human being. Harbor listens to him... read more
Our close family friend has been engaged with this facility 4 months until it opened recently. He has been there a week. When he gives a compliment, he really means it. He does not give them freely. Tonight he said to me, unsolicited, that the Harbor staff are the kindest strangers he's ever been around in his life and that they are so nice to him. I've spent quite a bit of time there, and I cannot even begin to find the best words to express my heartfelt gratitude. Our friend is a precious human being. We are thankful that... read more
Very new facility. Beautiful. Walk to Lakeway hospital. Rooms have built in units. Full refrig. Storage needed for my mom. Small therapy pool on site. Laundry ea week. Outdoor areas have TV, fans, nice furniture. Breezeways to sit in. 2 stories.
Looks very good, good philosophy, very encouraging to know she will be in good hands. Not open as yet so unsure completely but excellent customer service and care.
My parents were living in the assisted living apartment. While the apartment and facility was nice the level of care was not what I expected. The staff was friendly but extremely over worked. In the 2 months they lived there I had to do laundry 4 times - staff would stop by and ask my mom (who suffers from cognitive issues) if they had laundry to do- of course she said no and they would move on. The facility needs to take more care in fall prevention as well. They spent a lot in cosmetic refurbishing but with seniors you nee... read more
Legacy Oaks changed ownership a week after we moved my parents in. The change was very noticeable, and not in a positive way. The food went from very good to almost inedible. They began operating on skeleton staffs. My mother consistently waited 15 to 20 minutes for assistance. There are some very caring and kind staff members, but I’m sure the change in ownership and the lack of appropriate staffing has everyone spread too thin. If you can afford it, I would highly recommend looking at other options. This is not the facilit... read more
Business response:
We strive for excellence in all we do. We are in the process of investigating your comment in depth. Please email us at [removed] so we can connect you with an executive leadership member.
I am a private care giver for a resident at the harbor. I have been asking all week for them to take care of an abundance of wasp in the courtyard. Nothing has been done. Also, I know many of the residents here, and the attention they get is seriously lacking. I have spoken to the director [name removed], but it’s useless. He claims to have worked at many senior homes, but I don’t see when he could have. The lack of personal interest in the residents is appalling. The food is terrible considering what it cost to live here.Th... read more
Frequently asked questions about Arbor Terrace Lakeway
How is Arbor Terrace Lakeway rated?
Arbor Terrace Lakeway has a 4.4 star rating with 245 reviews.
When is Arbor Terrace Lakeway open?
Arbor Terrace Lakeway is open now. It is open 24/7.