This profile has been claimed by the business owner or representative.
Arbor Terrace Shrewsbury
About this business
The enthusiasm and the passion of the staff - particularly [name removed]. The emphasis on independence for the residents and treating everyone with dignity
Staff was very friendly and knowledgeable and everything has been good . As people get older they do complain but as the family member I have been pleased with the care and as time passes my cousin has become more involved and taking advantage of all the things that are available.
Business response:
Thank you so much for sharing this! It's wonderful to hear that your cousin has been settling in and finding her stride — getting more involved and taking advantage of everything the community has to offer is exactly what we love to see. We're grateful for your trust in our team and so glad the experience has been a positive one for your whole family!
I like the availability of the personnel and the question answering. The food can use improvement. Yes, we would recommend Arbor Terrace Shrewsbury to other families based on the experience so far.
Business response:
Thank you for sharing your feedback and kind words about our team’s availability and communication—it’s great to know that you’ve felt supported. We also appreciate your honest note about the dining experience, and we’ll be sure to share it with our team as we continuously strive to improve. Your recommendation means a great deal to us, and we’re grateful for the opportunity to care for your family.
Facility was clean and inviting. The food was usually very good. Administrative staff was professional and friendly. However, some attending staff were slow to respond and some were less than professional.
Business response:
Thank you for your feedback. We're glad to hear you found our community to be clean, welcoming, and that you had a positive experience with our food and administrative team. Your comments about responsiveness and professionalism are important to us, and we’re committed to addressing any concerns. Please feel free to connect with our Executive Director, Meghan Windrem, at 732-784-2400—we’d be grateful for the opportunity to speak with you directly.
The staff is phenomenal very caring and very helpful and very knowledgeable and the facility is beautiful. The food is sensational.
Business response:
Thank you for your kind words! We’re thrilled to hear that you’ve had such a positive experience with our caring and knowledgeable staff, as well as our beautiful community. Providing exceptional care and a warm, welcoming environment is our top priority. We're also delighted that you're enjoying the food! We truly appreciate your feedback and support.
They are all incredibly friendly. Helpful and personable. They he place is the best in the area. The studio is on the small side. But since mom can't move much it's fine. The other rooms are good size. Amenities are great. It's a really nice place. Big and not sterile like all the other places seem.
Business response:
Thank you for your thoughtful review! We’re so glad to hear that you find the community warm, inviting, and a great fit for your mom. Our team takes pride in creating a friendly and supportive environment, and we’re happy the amenities and room options meet your needs. If there’s ever anything we can do to enhance your experience, please don’t hesitate to reach out. We truly appreciate your kind words!
In general, the facility is bright and clean. Nice location. The staff is mostly very friendly and accommodating, generally looking out for the care and best interests of the residents. The nursing staff is adequate but can be slow to react when issues arise or changes are noted in a resident's health or demeanor. A couple of other observations...They are quick to adjust care levels (and costs) when temporary issues arise that require additional monitoring, but slow to reevaluate when those requirements are no longer needed.... read more
Business response:
Thank you for sharing your feedback. We’re pleased to hear that you find the community bright, clean, and welcoming, and that our team is dedicated to residents' well-being. We also appreciate your observations regarding care level adjustments and activity offerings. We would appreciate an opportunity to discuss your concerns in more detail—please reach out to our Executive Director, Meghan Windrem, at 732-784-2400. Your input is valuable as we strive to provide the best possible experience for all residents.
It was mostly positive. Very clean, well run and maintained facility. If the care attendants could have been better it would have been a 5 overall.
Business response:
Thank you for your feedback and for sharing your mostly positive experience. We’re glad to hear you found our community clean, well-run, and well-maintained. We appreciate your input about the care attendants, and we will take your comments to heart as we continually strive to improve. If you'd like to discuss anything further, we’d be happy to connect.
The staff is extremely helpful and responsive. The move-in process was seamless. They hung the pictures and hooked up the TV cable. They were very flexible in terms of food - think my father-in-law requested a cheeseburger or a grilled cheese with bacon everyday! They catered to his wishes. The nursing staff was very attentive in terms of changing his leg wound bandages. Could not say enough about the care he received.
Business response:
Thank you for sharing such a wonderful review of our staff and the care provided during your father-in-law's move-in here at Arbor Terrace Shrewsbury. We're thrilled to hear that the process was seamless and that our team was able to make him feel comfortable right from the start by personalizing his living space and catering to his dietary preferences. It's also great to know that our nursing staff was attentive to his medical needs, ensuring his comfort and well-being. We strive to provide exceptional care and support to a... read more
Frequently asked questions about Arbor Terrace Shrewsbury
How is Arbor Terrace Shrewsbury rated?
Arbor Terrace Shrewsbury has a 4.6 star rating with 230 reviews.
When is Arbor Terrace Shrewsbury open?
Arbor Terrace Shrewsbury is open now. It is open 24/7.