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Arbor Terrace Shrewsbury
About this business
Kensington Court Review I researched several places. The staff at Kensington, especially Sandy, were extremely caring , helpful and understanding. They made the transition as stress free as possible for my mother. The facility seems to have everything you could want for a parent and then some and most importantly the staff treated my mother with compassion, smiles and care.
It's a great setting, very green around it. It was a very nice place. She didn't like it. It just didn't fit what she was looking for. It's a great setting, very green around it.
Overall I am fairly pleased, the atmosphere is great, they have a lot of things to do and the place is pretty nice. The food is pretty good, it's a three, they have choices, so if they don't like what they are having they can always order something else. They don't have enough staff, they need at least two more people. The response time is supposed to be seven minutes, and has been 10-20 at times. The aide has walked away from her in the bathroom and left her alone, which is concerning. The nursing staff is useless. The comm... read more
A nice place, but too big for Mom We toured this place while looking for options for Mom. It seemed nice during the tour, and the staff were friendly, but the atmosphere was just not right for Mom. It was too big, and I knew she would not be comfortable moving around the place, which would keep her from participating in activities.
Arbor Terrace Shrewsbury was a gorgeous facility, but it was not the place for my loved one. They described themselves as a high end hotel with a medial back end. I needed something that was a medical front end and not so fancy. Also the person I met with for the tour was a little catty with me about the other places I was going to see. It felt like an elitist environment, which I did not appreciate. It just didn’t feel like the right place for my loved one to thrive.
Business response:
Thank you for sharing your honest review. We regret that you had a negative experience, and will use this as an opportunity to improve. If you're willing to share any additional feedback with us, please feel free to contact Meghan, our Executive Director, at 732-784-2400.
Frequently asked questions about Arbor Terrace Shrewsbury
How is Arbor Terrace Shrewsbury rated?
Arbor Terrace Shrewsbury has a 4.5 star rating with 190 reviews.
When is Arbor Terrace Shrewsbury open?
Arbor Terrace Shrewsbury is open now. It is open 24/7.