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Arbor Terrace Waugh Chapel
About this business
I'm very satisfied with Arbor Terrace Waugh Chapel for my husbands care. Was a year in April that he became a resident. The staff is very attentive to the needs of the residents from my observations.
Business response:
L.P., thank you so much for the positive review! If you or your husband ever need anything, please don't hesitate to reach out. We're happy to help!
I think that for this area Arbor Terrace seemed to be one the best benefits for cost that's available, and the atmosphere and staff were very bright and professional. one thing that stands out to me the most is the good attitude of the caregivers. I would recommend this community to others.
Business response:
J.f., we really appreciate your feedback! Thanks for taking the time to leave us this information about your experience. Take care!
facilities were bright, fresh, modern. Staff was warm and welcoming. Our tour guide showed a genuine interest in my mothers well being and was empathetic. We loved it
Business response:
Hi there, thank you so much for your positive comments about Arbor Terrace! We look forward to your next visit. Take care!
Excellent all around. Only issue is the community fee. Excellent tour and very informative. Great place and willing to do what it takes to help. Not only does [name removed] know her stuff but she has one of the warmest and most engaging personalities of all on my tours thus far. And this is a major asset for this community and organization.
Business response:
Hello. Thanks for the review! If you ever need anything, please don't hesitate to ask. Thanks, again!
Arbor Terrace is beautiful! [Name removed] gave us a comprehensive tour and we really enjoyed the open atmosphere, and the building still shines like new! The rooms are sunny and spacious, food looked great and there are lots of options for each meal.
Business response:
Hello! Thanks for the review. If there is ever anything you need, please don't hesitate to ask. Thanks!
[Name removed] gave us a tour this afternoon and the facility is brand new and sparkling clean. The staff were all very friendly and residents were also very nice. The residents seemed to gel like a community. Rooms were beautiful, menu and common areas were also very nice.
Business response:
Hello! Thanks for the review. If there is ever anything you need, please don't hesitate to ask. Thanks!
The facilities are very nice, the staff is doing their best but more care takers are needed per floor, the very friendly and concerned executive director suddenly left and the quality has diminished.
Business response:
Thank you for your feedback. We’re glad to hear you’ve had positive impressions of the community and staff, and we also understand your concerns. We are committed to ensuring the highest standard of care and would appreciate the opportunity to speak with you directly. Please contact our Executive Director, Mike Kaminski, at 410-941-3119 so we can learn more and address your experience personally.
I am in CNA school and a fellow student told and showed us proof about the shady practices that take place here. She was hired as a caregiver but they had her passing meds, Inserting tubes, cleaning tubes, and etc as an unlicensed person. This is a safety concern! No one without a meds license or Cna license should be inserting tubes or passing meds that’s such a liability. BEWARE! I was so disturbed by what i heard and saw and had to post.
Business response:
Thank you for bringing this concern to our attention. At Arbor Terrace Waugh Chapel, the safety and well-being of all our residents and staff are our highest priority. We encourage you to contact our Executive Director, Mike Kaminski, directly at 410-941-3119 to discuss this matter further. We would appreciate the opportunity to better understand your concerns and address them appropriately.
Overall a good experience and the level of care was good. We liked the ratio of patients to care givers. It was expensive at the end and may have pushed us to seek more cost effective care.
Business response:
Thank you for sharing your feedback. We're glad to hear that you had a good experience with the level of care and appreciated our patient-to-caregiver ratio. We understand that cost is an important consideration, and we value your input on this matter. If you have any further concerns or need assistance in the future, please don’t hesitate to reach out.
Frequently asked questions about Arbor Terrace Waugh Chapel
How is Arbor Terrace Waugh Chapel rated?
Arbor Terrace Waugh Chapel has a 4.6 star rating with 113 reviews.
When is Arbor Terrace Waugh Chapel open?
Arbor Terrace Waugh Chapel is open now. It is open 24/7.