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Arbor Terrace Waugh Chapel
About this business
I don't think they were equipped to handle post surgery patients that needed hands in care every couple/few hours They seemed very short staffed according to how long it took for aides to get to mom's room. She did not enjoy the food but I don't have first hand experience. The onsite physical therapy was helpful and quality therapists. Mom was there after release from hospital knee surgery. The facility was geared towards residents who don't need much assistance. In hindsight we should have chosen a different place but my mo... read more
Business response:
Thank you for sharing your feedback about your mom’s stay with us. We’d like the opportunity to better understand your concerns and talk through your experience in more detail. Please connect with our Executive Director, Heather Junta, at 410-941-3119 so we can follow up directly.
Note that my Mom was only there for a short time before she passed. The staff was good - getting into a schedule that met my Mom's need took a little time. Adjustment for my Mom was difficult, as she was living with my Sister up until that point, and had 24x7 support of family. It was difficult for my Mom to use the food/dining, as she was in significant pain while in a wheelchair. At the time we place our Mom at Arbor Terrace, she only watched TV, and was not mobile enough to do much else. When we brought in Hospice, the in... read more
Business response:
Thank you for sharing your thoughtful feedback. We’re glad to know that your mother’s room, hospice support, and interactions with the Arbor Terrace team were positive, even during such a difficult transition. Your perspective on her short stay and the care she received will be shared with our team, and we’re grateful you entrusted us during this time.
Small, caring community with friendly residents. Food could def improve.
Business response:
Thank you for sharing your feedback. We’re glad to hear you’ve had a positive experience with our welcoming community and friendly residents. We’re always looking for ways to enhance the dining experience, and we’d appreciate the opportunity to learn more about your thoughts. Please feel free to reach out to our Executive Director, Mike Kaminski, at 410-941-3119 to discuss further.
What I like the most is that it does not seem like an assisted living community. It is clean and modern. It could improve communications about difficulties loved ones are experiencing by giving more real time feedback. And while most of the staff is very professional, we've experienced very unprofessional behavior from time to time from weekend staff.
Business response:
Thank you for sharing your feedback. We're glad to hear that you appreciate the clean, modern feel of our community, and that it doesn’t resemble a typical assisted living environment. We also take your concerns about communication and weekend staff professionalism seriously, as consistent, respectful care is our top priority. For further follow-up, we invite you to contact our Regional Operations Specialist, Mike Kaminski, at 410-941-3119 so we can learn more and work toward a resolution.
The food can always be better but both of our loved ones have gained weight there so it can't be that bad. The pricing could be better too.
Business response:
Thank you for sharing your feedback. We're glad to hear that both of your loved ones have had positive outcomes during their time with us. We appreciate your comments about the food and pricing and will take them into consideration as we strive to improve our services. If you have any specific suggestions, please feel free to share them with us.
Arbor Terrace is a friendly community. Relief by friends and family knowing that our friend was in a safe situation. Helped me to sleep better at night.
Business response:
Thank you for sharing your positive experience with Arbor Terrace Waugh Chapel. We're delighted to hear that our friendly community has provided relief and peace of mind for both you and your friend's family, knowing that your friend is in a safe and caring environment. It’s important to us that our residents and their loved ones feel secure and supported, and we're glad this has contributed to better nights for you. We appreciate your feedback and look forward to continuing to provide a comforting and welcoming home for you... read more
Just started my search for senior living for my mom. I had no idea what to ask or where to start... Amanda was able to answer every question plus more for me! I wish there were more activities going on in the community. Once we make a decision Arbor Terrace in Waugh Chapel is at the top of my list!
I thought Arbor Terrace Waugh Chapel was great. It was a newer facility and very nice. It was full of wonderful, open, well-lit spaces. I really liked this one.
Business response:
Thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
I thought Arbor Terrace Waugh Chapel was very nice. Everything in there was spotless. The facility was about 2 years old or so, and everything looked brand new. It was a very nice, clean environment. I also liked that they mentioned they have chef prepared meals.
Business response:
We're so happy to hear you enjoyed your visit! Thank you for this wonderful feedback, and please don't hesitate to reach out to us if you have any other questions!
Frequently asked questions about Arbor Terrace Waugh Chapel
How is Arbor Terrace Waugh Chapel rated?
Arbor Terrace Waugh Chapel has a 4.6 star rating with 116 reviews.
When is Arbor Terrace Waugh Chapel open?
Arbor Terrace Waugh Chapel is open now. It is open 24/7.