Ashcroft & Oak Jewelers

Amanda P. 

on Yelp

12 years ago

My boyfriend and I went in to browse cross necklaces for him and engagement rings for myself. We were the only customers in the store at the time so both people working talked to us. Both Brittany Huffman and Jessika were extremely pleasant, helpful, and knowledgable. They made it a very enjoyable experience. When I described the style of ring I was interested in they automatically brought out a few options and I found one I absolutely loved within the first two I tried. We put some things on hold and went to do some shoppin... read more

Larry S. 

on Yelp

12 years ago

I was out watch shopping and stopped by this store. The sales associate greeted me with a huge hello and stated the she saw me earlier and tried to get to me but you were gone. I let her know that I was shopping and impressed that she remembered that I was looking at the watches. Jessika was very helpful, courteous, knowledgable, and easy to talk to. I wound up buying a Citizen Proximity upon her advice! Thanks Jessika! Sincerely Larry S. 

Ry H. 

on Yelp

12 years ago

I visited this location to browse for a pair of stud earrings and ring for my fiance for Christmas. The first associate I encountered (older bald man) pointed, literally, at which case I should look at after I stated what I was looking for, then walked away. I thought that was RUDE! I walked over in the general direction of where he pointed, not really knowing exactly where to go and that was when a new associate (Clinton Sparks) came over, greeted me, and asked what I was looking for today. I stated the above mentioned it... read more

Randi R. 

on Yelp

a year ago

I do not reccomend Ashcroft and Oak take your business elsewhere. 9/12/25 Before my 10-year wedding anniversary, a friend and I went to the Polaris mall Ashcroft and Oak location. With my milestone anniversary approaching, my husband told me I could upgrade! I found a ring I loved, traded in an old one, and spent $8,000 on a new piece. They sent it out to be sized & soldered. On the way home, we realized they never fitted me for sizing, and my old ring was too small if they were going by it. I called them the next morni... read more

Kate P. 

on Yelp

a year ago

I purchased jewelry from Ashcroft & Oak on October 9, 2024, for $172.91, with the assurance it was fully refundable within 60 days. I returned it on October 13, received a refund of $151.56, and noticed a $21.35 discrepancy when checking my card transactions on the phone application while still at the store. When I confronted the seller, Carrie Cookro, I was told a restocking fee had been applied, which had never been explained or even mentioned during the refund process. Despite my explanations, she insisted there was nothi... read more

Leslie P. 

on Yelp

6 years ago

Firstly, I walked in with my Fiancé looking for a wedding band for my ring and neither of the two women employees acknowledge us. At first I thought they didn't hear me when I asked "Excuse me Miss, can I look at these wedding bands?" One of the employees was on the phone and the other woman next to her cleaned the table in front of her 3 TIMES! She didn't acknowledge me so I asked AGAIN (louder this time) & the woman sprayed the table a 4th time, clearly ignoring me. Then two girls walked by (not inside the store) and b... read more

Trina B. 

on Yelp

7 years ago

I was a fan of this company until my last experience. I visited the store in the Fairfield Mall, Beavercreek Ohio on 11-15-18 to look at their mother's rings. I was told if I ordered it that evening, I would receive it by Christmas. This ring was for my daughter with my grandkid's stones in it. I decided to pull the trigger and that was the ONLY gift I was going to purchase for my daughter. Two weeks before Christmas I called to check on it since I had not heard anything. I was told they didn't show a date but would ch... read more

Ryan M. 

on Yelp

9 years ago

I can not even begin to explain how awful this location is. My wife needed a wedding band resized. The jeweler sized her and sized her wrong. 2 weeks later, they sized her again and her ring came back wrong AGAIN. This is the jewelers that sized her too! So one last time we have it sent out again, the woman PROMISES we'd have it back on a Tuesday. Tuesday rolls around and they say it's absolutely not ready and will be Wednesday. We call Wednesday and they said they don't even drop off on Wednesday! The jeweler said the sales... read more

Vincent S. 

on Yelp

10 years ago

I recently went to this jewelry store and was very displeased with the customer service. As soon as I entered the store, I received attitude from the personnel. They also did not listen to what I requested as far as jewelry repair. If customers are soliciting assistance then if they do not know something, it is your duty to explain what is not clearly understood. They failed to do this and made it clear that they did not care.