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Asher Point Independent Living of Tyler
- Retirement Homes
- Tyler, TX
About this business
Location details
506 Rice Rd, Tyler, TX, 75703, United States
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My brother-in-law was there. He had people that the ate with and men that he became friends with there. One thing that I didn't like with the Rosewood was that they led us to believe that he would be getting VA money long before he did. I waited the 90 days and then I started checking up and the organization that they had recommended had gone out of business so we had to start all over. It was 18 months before we got funds. I wish they would be more upfront and realistic about that because if they had we might have spent his... read more
pets welcome w/ no pet deposit. She is sending newsletter to Mom. She visited 11-9, liked it.
There was another community that stood out more to me and I felt that it met my loved ones needs.
Business response:
Thank you for sharing your feedback. We're glad you found a community that's the right fit for your family. Please reach out to us if you have any more questions in the future.
When our loved one first moved in all of a sudden the management changed, they lost all their chefs and still have not been able to keep a chef. We are not sure exactly what is going on, but since our loved one moved in it has just been a mess.
Business response:
Hello, thanks for taking the time to rate and review our community. While we have encountered some staffing issues in recent months, we do have an interim executive chef supporting our community at this time. We have received very positive feedback from our residents since this switch. If you would like to discuss your concerns further, please do not hesitate to contact the community General Manager directly. Thank you
The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.
Business response:
Hello, my name is Katie, I work for Holiday, and I'd like to thank you for providing this feedback. We are so sorry to hear these sentiments but would like to thank you for reaching out to share them with us. We agree food is very important and will be sharing these comments with the appropriate parties. Of course, if you have additional feedback, we would love to hear from you and hope you'll reach out soon. We are listening, and look forward to hearing from you. Thank you so much. --Katie
The food is on a scale of 1-10 only about a 5! ! My parents do not eat all their meals everyday and they now want to charge when we visit them if we eat a meal. This is not right, then give us a credit back when they don't eat all their meals ! Yet the staff eats for free everyday! The cleaning which is included in the rent is terrible! Many of the residents know and have said something to management but nothing has been done about it! The dining wait staff is not always helpful or friendly.
What they tell you prior to signing the lease is not what is exactly happening after the lease is signed. They changed things. Also the cleaning services they promise are NOT good at all. All the residence know cleaning is terrible but they don't do anything about it. The management staff is not listening. The food is not that good on a scale of 1-10 (10 being the best) the food is about a rating of a 5. The wait staff in the dining room some are friendly some have attitudes like they are doing you a favor and yet your are... read more
When we toured the facility we were so pleased. Once we chose it and mom Moved in things were great. She did very well and loved it. Staff changes a lot and that's hard for the elderly. Aside from that, the only other issue is the dining room. My mom hardly wants to go down to meals now, due to not having a set person to sit with or a set table. All the residents have certain seats and people they've always sat with and won't allow any other person to sit there. I think they should assign seats according to apt number. This ... read more
Frequently asked questions about Asher Point Independent Living of Tyler
How is Asher Point Independent Living of Tyler rated?
Asher Point Independent Living of Tyler has a 4.3 star rating with 198 reviews.
When is Asher Point Independent Living of Tyler open?
Asher Point Independent Living of Tyler is open now. It is open 24/7.