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Aspen Dental - Abingdon, MD
- Abingdon, MD
About this business
Location details
3486 C Emmorton Rd., Abingdon, MD, 21009, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Love the dentist and hygienists. However the scheduling side of the house is horrible. I checked in, was called back and then after waiting another 10-15 minutes was told that the dentist was not in the office today, could I come back tomorrow? Really? And this isn’t the 1st time the front of the house fell down on the job! Argh!
Business response:
Hi Susan, I am so glad you enjoyed the experience with the team. We appreciate your feedback about the front of the house. I will share your thoughts with our team so that we can improve the patient experience. The direct phone number is 1-866-767-0890. Be well. – Cindy ADMI
RecommendedFriendly staff and clean environment. I wasn't happy that the hygienist wanted me to speak to someone to determine a treatment plan for which I waited for over 30 minutes and wasn't seen after all. A staff promised I will be called but that never happened.
Business response:
I'm really sorry to hear that, Emmanuel. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Worst experience. They continue to cancel all my appointments and good luck rescheduling when NO ONE ANSWERS THE PHONE. They have no problem charging you full price and continue to push off the work!!!!! Save your time and go somewhere else
Business response:
I'm really sorry to hear that, Crystal. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
Absolutely disappointed in this dental office and do not recommend them for any prosthetic work. My mother had all her teeth extracted in late 2018, 6 months later was in full dentures (mid 2019), and paid for the "best materials".... and obviously full dentures are pretty pricey, but my mother paid for them in full immediately..... since then, she has had at least 4 teeth just randomly FALL out of her denture, without even eating anything or if she was it was something soft like a sandwich. Now just last week a bottom front... read more
Business response:
I'm really sorry to hear that, Robin. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
The staff is very rude to the point of arguing. This was with an older individual.
I wish I could give this office 5 stars, the employees are stellar and friendly!! But scheduling is a complete nightmare- all three of my appointments in the past six months have mysteriously been canceled. No one seems to ever know how or why, but I always get a text message the day of the appointment saying the office had to close early and they’ll reschedule me. Every time, I still show up and they’re magically still open- but they’re upset that I dared to show up at my scheduled time. I was most recently told I need to u... read more
I recommend getting a receptionist to answer phones!!! that auto answering is awful. can't get in touch with anyone in the office nor transfer calls to an extension, can't even leave a message.
Business response:
Thanks for letting us know, Trina! I’ll be sure to pass it along. –Ashlee, ADMI
They were very nice but didn't fix my cracked tooth which is what I went in for. It became a broken tooth two days later. Very upset and in pain. :(
Business response:
Thanks for taking the time to let us know, Kevin. We appreciate and value your feedback. — Ashlee, ADMI
This place is terrible overall. I waited about 6 hours in total for a cleaning and a filling. I was told they were fitting me in which is why I had to wait but that wasn't true because I made an appointment and stated why I was coming in. They told me I needed a special cleaning but I've always had great teeth and next to no issues. I also told them I was pregnant and a symptom of pregnancy is swollen and sensitive gums but they didnt listen. The hygienist refused to give me a basic cleaning and I had to pay over $300 out of... read more
Business response:
Thanks for taking the time to let us know, Niki. We appreciate and value your feedback. — Ashlee, ADMI
Frequently asked questions about Aspen Dental - Abingdon, MD
How is Aspen Dental - Abingdon, MD rated?
Aspen Dental - Abingdon, MD has a 3.8 star rating with 779 reviews.
When is Aspen Dental - Abingdon, MD open?
Aspen Dental - Abingdon, MD is closed now. It will open tomorrow at 8:00 a.m.