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Aspen Dental - Asheville, NC
- Asheville, NC
About this business
Location details
160 Tunnel Rd., Asheville, NC, 28805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 07:30 a.m. to 5:30 p.m. | |
| Fri | 07:30 a.m. to 12:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently moved to the area and have been trying to find a dentist. Made an appointment for a routine cleaning three months in advanced, only to show up and find out that my appointment was "somehow canceled in the system". Cool cool cool. They rescheduled me for the following week so I came in and they took x-rays and told me the hygienist was not in so I wouldn't be able to get a cleaning done. Not sure why they didn't call me to let me know as I would have scheduled for a different time. When checking out I wanted to sch... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Taylor. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
First dealt with the 800 number people and informed them I had an issue, an appt was 9 days away. Booked appt anyway, then called and asked for an antibiotic, due to swelling and pain. Did not ask for pain meds. They had a cancellation, took it and showed for it. Dentist was more concerned with roots from a dead wisdom tooth 20 yrs old than my actual condition. Went in with pain and left in pain, also left with a "plan" for $7500 that did nothing to address my current condition. Happy Holidays! So my jaw is still swollen ... read more
Business response:
Hi Chris, I’m really sorry that your experience didn’t live up to expectations. Aspen Dental practices do try to ensure their prices meet or beat market prices. If would like to discuss the care plan you received during your visit, or if you need any additional care in the future, the team and I would still be happy to try to help. – Michelle, ADMI
Booked all the way through August...business must be good. Won't attempt to get another appointment.
Business response:
I'm sorry to hear this, Corinna. If you haven't called the Customer Service team yet, they would appreciate the opportunity to assist you further: 1-866-767-0890. - Krista, ADMI
While I really liked Dr Gates, the staff was very rude to me. Unfortunately I will not return to the Tunnel Rd office. I even hand wrote a letter explaining what had happened with my experience to Dr Cho, who is the owner and I never received any sort of response or any notification back from them. I guess they don't need the business.
Business response:
I'm so sorry to hear this, Janie. I encourage you to let the Customer Service team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Krista, ADMI
2 hours in their office and all I got done was xrays and a sales pitch to come back for a bunch of work that neither of my previous dentists recommended. I just wanted a cleaning but they were too short staffed. They also discussed the possibility of pulling a molar I've never had issues with or even heard another dentist have concern with? The front desk staff was super nice and helpful and many of the other staff I dealt with were too. However I don't have any confidence the hygienist knew what she was talking about or was... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Christopher. We certainly value your feedback, and I wanted to let you know that I passed your comment along to our Customer Service team. I would encourage you call them too, so they can learn more about the visit and try to address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
Waiting in waiting room for over an hour for denture consult, very rude office staff, assistants spent all their time laughing and gossiping which we could hear in waiting room and they don't have a hygienist, so no preventative care. Talk about a mess of an office, avoid at all costs!!
Business response:
I am so sorry Mary; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Don't fall for the bait and switch tactics of Aspen Dental. Don't take my word for it, do your own internet search for the legal troubles of this company. When you make an appointment with Aspen Dental you don't speak to your local office. You speak to a call center that is like a time share offer. I had a dental emergency and was scheduled an appointment for 3 months later and was told i could now walk in the next morning At 7:15 am at the Asheville NC office. Upon arrival I was told by the office staff that we are short st... read more
Business response:
Thank you for sharing this feedback, Danny. We’d like to talk with you directly, so we can follow-up with our team and make sure each patient has the best possible experience. Please reach out to our Customer Service team at 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - Asheville, NC
How is Aspen Dental - Asheville, NC rated?
Aspen Dental - Asheville, NC has a 4.3 star rating with 642 reviews.
When is Aspen Dental - Asheville, NC open?
Aspen Dental - Asheville, NC is open now. It will close at 12:30 p.m.