Aspen Dental - Cape Coral, FL (South)

Alfonso V. 

on Yelp

a year ago

I had the unpleasant experience of dealing with not one but "two managers" at this location at my 8am appointment, first appointment of the day, I received my email and confirm my appointment the week prior.. When I walked into the office I was told by the front desk guy "one of the managers" my insurance wouldn't cover the visit and had to pay $150, I asked for my insurance number and I did their job on calling my insurance. Guess what?? My appointment was covered, so, when I called back an explained to "the manager" I did ... read more

Cheyenne W. 

on Yelp

a year ago

They do not care about their patients. Called looking for help because of my wisdom teeth and even after telling them I am in pain the lady on the phone was rude and completely unhelpful. Ended up going to urgent care for pain and looking to book elsewhere. Do yourself a favor and go somewhere where they actually listen and want to help you. Santa Barbara Cape Coral location 

Guilherme O. 

on Yelp

a year ago

They left me on hold for over 30 minutes, just wanted to make an appointment. I always give them another shot since they're so close to me even after visiting much better clinics when I'm out of state and seeing the clear difference in how I'm treated but if I can't even make an appointment, what's the point. This helped me finally pick a different local dentist for my cleanings. 

Colleen O. 

on Yelp

2 years ago

Typical car salesman type of process at these places. They try to rope you in to unnecessary procedures and costs. And then they are painfully obstinate when you want to cancel or change your mind. 

Judie M. 

on Yelp

2 years ago

Beware of added charges they don't inform you of before they do it. I am not happy about their response...will see if I can contact corporate office I couldn't read your response. Please text me . 2395603148 

Andrew S. 

on Yelp

2 years ago

Thank goodness, I managed to get a refund because I threatened them with a charge back! I could write pages about the shocking service I received. However, my case in point is regarding my experience when waiting in line to check in. In line ahead of me was a very sweet old lady who was getting an explanation from the person on the desk that "Yes, we quoted you $95 but you didn't mention you had insurance and because of that your responsibility is $295". The poor lady on a fixed income left in tears!! If I had the money I w... read more

Rex S. 

on Yelp

2 years ago

BEWARE!!!! P S A - ASPEN DENTAL CAPE CORAL FL. I think I know how Aspen Dental makes their EXTRA profits. I had a tooth that needed to be pulled recently. When I presented my dental insurance card I assumed they would be checking with my provider on how much I would have for out of my pocket expenses. I waited a short time before the procedure was to begin and sat down with their "billing / invoice staffer guy. I was given a five page itemized list of the bill. Page 1 showed total treatment plan fees (*estim... read more

Eric S. 

on Yelp

3 years ago

It was great I got a response very quickly when I wrote this review, however, still haven't heard back from the office, nor have I gotten a refund. Meanwhile I'm still trying to find someone to pull the dang tooth. It looks great when someone reading this review sees that you you responded. Responded with nothing but lip service. Until I get my refund and/or an appointment right away, I will continue to document my interaction here. Just super disappointed to say the least. Have the decency to rectify the situation ASAP. IN... read more

Kim H. 

on Yelp

3 years ago

I needed a very small cosmetic filling in one of my front teeth and went to Aspen Dental instead of my usual dentist because I needed a Saturday appointment. They did X-rays and an exam, then told me I have periodontal disease and need an upcharged $1200 "deep cleaning" before the work can be done. Weird, I just saw my regular dentist four months ago and was told my gums are in great shape. I asked if I can do a regular (free with insurance) cleaning and the filling and they told me no because of "liability". This filling fo... read more