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Aspen Dental - Chambersburg, PA

3.9
  • Chambersburg, PA

About this business

Location details

500 Walker Road, STE A, Chambersburg, PA, 17201, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu09:00 a.m. to 6:00 p.m.
Fri08:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.9848 reviews
Alice Skupnick's profile image
Alice Skupnick 
8 years ago

My experience at Aspen Dental was excellent. I'm usually a little anxious, but the whole team was courteous and professional. Getting a short notice appointment was the best. 

Steph Ficks's profile image
Steph Ficks 
8 years ago

My first experience here in this office. Office Manager, Staff and Doctor (dentist) are great! Very Friendly!. The dental assistant answered all questions I had about things on my print out!very pleased! I hate the dentist but overall a great experience! 

Jennifer Losh's profile image
Jennifer Losh 
8 years ago

I like it they try help u out when u don't have health insurance. I will be getting my teeth done there all the time .. 

John Sempowski's profile image
John Sempowski 
a year ago

I started going to aspen a few years ago and it went well for my first few appointments, then it all went to shit. they canceled 4 times on me and one time I was in the waiting room when they did. I've waited 2 hrs before to be seen. in currently going through a bad tooth infection and my face is swollen, I was calling around to get seen and left them a message stating it was an emergency, they never returned my call. this place has become a shit show amd from what u hear, a scam. Avoid aspen dental at all cost, shit place t... read more

Business response:

I am very sorry to hear this, John. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Chambersburg. If you would like to speak with them in the future, please let us know. - Garlen 

Rachael Smith's profile image
Rachael Smith 
a year ago

To share my husband’s recent experience- Spread the word! Insurance fraud here in Chambersburg and local and/or corporate won’t respond. BBB involved. Not honoring warranty, charging without any documentation or proof provided, won’t answer any correspondence at local or corporate level. “Just want to use the power of social media to just share my experience that I've had with the Aspen Dental in Chambersburg. Had a crown done with them a few years back and was told I would have a 5-year warranty associated with it. Well ... read more

Business response:

I'm sorry for any trouble you're having, Rachael. I will pass your message along to the team, so they can address concerns. - Heather, ADMI 

Smith Tracy's profile image
Smith Tracy 
2 years ago

I should have read these reviews before I went in here. My experience was similar to Corey B.'s I called and made a appointment for a filling that had fallen out. They got me in fast enough, but the customer service was non existent. I was on time for me appointment but was left to sit and wait in the lobby until they could get me in to x-ray and than returned to the lobby where I waited another 20 to 30 min only to be taken to a exam room after I expressed my dissatisfaction with the wait. If I had been this late arriving ... read more

Business response:

I am very sorry to hear this, Tracy. I wanted to let you know that I did pass your feedback along to our Customer Service team so that they could address concerns with the team in Chambersburg. If you would like to speak with them in the future, please let us know. Thank you. - Garlen, ADMI 

Marialice Simmons's profile image
Marialice Simmons 
2 years ago

I was told a year ago from today that I had 6 cavities. Was told that I couldn’t be scheduled to get my first set of fillings until January. January came and my appointment got cancelled for whatever reason, i wasn’t told why. I was scheduled again in February but had to cancel myself because I had the flu, so they scheduled me in March. My appointment in March came, I go to my appointment for the lady at the front desk to ask me if I even had an appointment, which I did because I received 2 text messages to confirm my appoi... read more

Business response:

I’m really sorry to hear that and can understand your frustrations, Marialice. My team and I would appreciate the opportunity to speak with you in order to learn more about your experience and see what we can do to assist. Please call us at 1-866-767-0890. We look forward to speaking with you. – Dawn, ADMI 

Tony Oyler's profile image
Tony Oyler 
2 years ago

Terrible customer service, rude and they don’t answer phones or return calls. Inferior DDS, poor work. Please don’t use this office…… 

Business response:

I'm really sorry for any trouble you're having, Tony. I'd be happy to make sure that the team in Chambersburg, is aware of your feedback. If you would also like to call Customer Service, you can reach us directly at 1-866-767-0890. – Heather, ADMI 

Karen Horton's profile image
Karen Horton 
3 years ago

I was there for a cleaning and did not receive one which was not explained to me. When I wanted to schedule a cleaning, I was informed I couldn’t get an appointment till May! They called me the day before an hour before their closing time and said if I didn’t call within the hour, my appointment would be canceled. I was not pleased at all 

Business response:

I'm really sorry to hear that, Karen. If you haven't called the Patient Satisfaction team yet and wanted to go into any further detail, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Garlen, ADMI 

Frequently asked questions about Aspen Dental - Chambersburg, PA

How is Aspen Dental - Chambersburg, PA rated?

Aspen Dental - Chambersburg, PA has a 3.9 star rating with 848 reviews. 

When is Aspen Dental - Chambersburg, PA open?

Aspen Dental - Chambersburg, PA is open now. It will close at 5:00 p.m.