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Aspen Dental - Chicago, IL (Rogers Park)

3.9
  • Chicago, IL

About this business

Location details

7537 N Clark St, Chicago, IL, 60626, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 3:00 p.m.
SatClosed
SunClosed
3.9217 reviews
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Elijah O.'s profile image
Elijah O. 
rating
2 years ago

The care and quality is good. But insurance and billing side of things can get messy but things will work themselves out . 

Business response:

I'm so sorry to hear that, Elijah. I encourage you to let me and the Patient Satisfaction team know about the experience you had with the staff so we can help address concerns. You can reach us directly at 1-866-767-0890. - Rebecca, ADMI 

K L.'s profile image
K L. 
rating
3 years ago

Dr. Shah, Briana, Leah, Alondra, Andrea, Brandee and the whole team at Aspen of Rogers Park are very kind & professional. They do everything possible to accommodate the patient to have a good & positive experience. Good dental work is costly so I would disregard the poor reviews for this location. They are fair & professional. 

Business response:

Thank you for your kind review! I'm glad to hear the Rogers Park team is taking excellent care of you. Keep on smiling! - Mitch, ADMI 

Gloria J.'s profile image
Gloria J. 
rating
3 days ago

This is a late review, due to much confusion and disappointment. I made an appointment to check my front tooth which felt like I had a chip on the inside, (could feel with my tongue). I was told that I needed all of my teeth pulled and required dentures. Admittedly I only had 12 to fourteen teeth left and was using partials for years. I agreed, unfortunately. The dentist had a habit of not showing for some scheduled visits and rescheduling was necessary. Anyway, teeth were pulled and temporary teeth were issued. I was... read more

Business response:

We’re very sorry to hear this, Gloria. Our team would welcome the opportunity to look into your experience further. Please give us a call at 1-844-296-0187 so we can work together to find a resolution. -The Customer Service Team 

Jorge C.'s profile image
Jorge C. 
rating
2 months ago

awful service, not professional, avoid this place at all cost. do not waste your time with them. 

Jonathan C.'s profile image
Jonathan C. 
rating
2 months ago

This location is wildly disorganized. I scheduled a routine cleaning, showed up, and was told there was no hygienist on duty so no cleaning. I rescheduled, then got a phone call days later canceling that appointment. After that, I started receiving emails and texts telling me to confirm the same appointment. I called the office to clarify, and the front desk confirmed I was still booked. I showed up again (second trip), and they looked surprised I was there and said they thought they had called to reschedule because, once ... read more

Business response:

We're truly sorry to hear this, Jonathan, and we understand your frustrations. Thank you for taking the time to share your feedback, it’s invaluable to us. Please know that we’ve read your review and will be addressing your concerns with the team in Chicago, with a continued focus on improving the experience for our patients moving forward. -The Customer Service Team 

Moika L.'s profile image
Moika L. 
rating
2 months ago

I broke a couple of teeth and wanted to get flippers. I should have turned around at the door - it was locked. I could see mutiple people inside, but still had to wait. Once inside, the staff insisted on taking full mouth x-rays. As an adult on the spectrum, having people in/out and inside my mouth, I was ready to scream and leave. Next, to another room where someone proceeded to look in my mouth, while going behind me writing something. Then she told me someone else would be with me - not the dentist. That person came in a... read more

Business response:

We are sorry for any trouble you're having, Moika. Please reach out to our Customer Service team at 1-844-296-0187, so we can assist you. -The Customer Service Team 

David K.'s profile image
David K. 
rating
a year ago

Aspen Dental team was trying to sell you services you don't need. I came for implant crowns information, I was told I need deep cleaning and extra Xray to get service from them. I went to two different dental clinics, they told me it's not necessary. So if you look at reviews it's exactly what other people faced too. Make your own research and check with other dentist. 

Business response:

We’re sorry your experience didn't live up to expectations, David. We value your feedback and will pass your message along to the Customer Service team so they can address your concerns. 

Essence T.'s profile image
Essence T. 
rating
a year ago

This is a late review, I went here about 1 year ago to get a deep cleaning. I also saw 3 different people and they were calling out numbers to see how deep my gum pockets were. After that I went to the billing office and they tallied up a bill of 10,000 worth of work and a tooth brush. Saying I had 5 cavities and need wisdom teeth pulled and a gang of other thing. Long story short went to a neighborhood dentist had 1 cavity and did a deep cleaning for much less than $10,000 

Darrell D.'s profile image
Darrell D. 
rating
3 years ago

I came to Aspen Dental to have a dentist look at an aching tooth and to have my teeth cleaned. I explained that in an email that was sent to me asking about the services that I desired. Instead, I got a dentist who shoved partial dental plates and dentures on me. Dr. Shah recommend that I have all of my teeth on the bottom pulled and replaced with a plate. Why would I pull my teeth when they do not hurt me. Instead of Dr. Shah listening to the customer, she wrongly throws on the customer what she wants. All of a sudde... read more

Frequently asked questions about Aspen Dental - Chicago, IL (Rogers Park)

How is Aspen Dental - Chicago, IL (Rogers Park) rated?

Aspen Dental - Chicago, IL (Rogers Park) has a 3.9 star rating with 217 reviews. 

When is Aspen Dental - Chicago, IL (Rogers Park) open?

Aspen Dental - Chicago, IL (Rogers Park) is closed now. It will open at 8:00 a.m.