Aspen Dental - Chico, CA

Amy B. 

on Yelp

a year ago

Called and received an appt. for a broken front tooth. When I arrived they said I didn't have an appt, then after about 5 minutes they found my appt. I was then given a tablet to complete forms. I was taken about 20 minutes late for my appt., then given a multitude of xrays. I came in specifically to treat my broken tooth only!! I was put in a room and waited another 20 minutes for the dentist to come in. He spent a couple of minutes and then went to see how much it would be to replace my crown. When he returned ... read more

Krystle C. 

on Yelp

a year ago

The two ladies working the front desk immediately were cold and stuck up with me. Talking to me in a condescending manner. I felt like they were being racist because I was the only Caucasian in the waiting area. I arrived exactly on time for my appointment but I couldn't find my insurance card but I gave her all the proper information she would need to get my coverage details in a man walked in beside me who is also Hispanic andhe was 40 min late for appointment and they treated him like it was no big deal but yet they told... read more

Rat G. 

on Yelp

a year ago

Well, I see why this place has such bad reviews. I showed up 10 minutes early for my 2:30 appt, checked in and got my paperwork done. Only one other person waiting. Between 2:20 and 3:05, at least 3 other people came in and got called back. I gave up and left at 3:10, as there wasn't even time left for my appointment and cleaning before I had work at 4. What a waste of time. 

Linda Sue J. 

on Yelp

a year ago

Not enough drs they come to work & quit within a week most staff too. The worst is I have been without teeth almost a year they made 1 upper denture and it cut my gums they ground down so far they won't stay in. New ones were even worse. Gave me Bucky beaver Childs teeth that were so thick they kept my mouth open and rested on bottom lip and actually slanted to the left. I didn't have insurance so had to use them. Worst experience in my life. 

Shannon C. 

on Yelp

2 years ago

I went in there for tooth pain and needed some dental work done and they could not provide the basic necessities for me to have a bone graph procedure done so they charge my insurance company for the visit and now they have lawyers going after me for money because my insurance only paid $200 and their bill was $250 or something like that! Stay away!!! They can't provide the bare minimum needed. I only asked for laughing gas all cash paid! I chose another DDS that could put me in a more comfortable position for bone graph and... read more

Anthony D. 

on Yelp

3 years ago

Avoid this joke of a dentist office. I called on Saturday, spoke to their third party answering service to have a tooth extraction. Scheduled the appointment for 9am Monday. Drove 1 hour and 20 minutes from Redding to Chico. Arrived and the office is closed on June 19th. Called the answering service again. Whoever I spoke to on Saturday scheduled me for July 13th. How do you get June 19th and book it July 13th? Got bitched out by someone after I said I'll need a little more than a simple apology here. As you can see in the... read more

Steve S. 

on Yelp

3 years ago

I don't recommend this location. Let me explain. I called Aspen Dental much earlier than they open and connected to a very nice woman who made the appointment for in chico 1 mile from my home. I explained exactly why I'm calling, what I want, what insurance I have to see if these are the experts I'm looking for. I was very grateful for the way I was treated. Same day appointment only 1 hour after they open. I couldn't wait to visit this new dental group. I received a call from Chico office to get additional information. Th... read more

Kaylee B. 

on Yelp

4 years ago

Asked to arrive 15 early, after waiting 45 minutes past when my appointment was supposed to start I left. Staff was no help at all. 

Riah L. 

on Yelp

4 years ago

full mouth teeth extraction by this office: patient had excellent dental insurance and money not an issue. the patient had dental fear that had caused the problem to begin with. nothing was done for his comfort. no sedation. not even gas. no education on what to expect. sent home with only tylenol. mouth left a bloody mess. no re-alignment check until 2 weeks out. no color match done correctly looked like a spotlight on the bottom row of middle immediate dentures. this was an assembly line job without any kind of humanitar... read more