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Aspen Dental - Des Moines, IA - SE 14th St
- Des Moines, IA
About this business
Location details
4930 SE 14th Street, Des Moines, IA, 50320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 5:30 p.m. | |
| Tue | 08:30 a.m. to 5:30 p.m. | |
| Wed | 08:30 a.m. to 5:30 p.m. | |
| Thu | Closed | |
| Fri | 09:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Dr Joe Tesene is a very talented but more importantly very caring human being and Dentist. I would send my grandmother to be his patient.
Thank you Joe Tesene, DDS, for doing a great job on my frontal bridges!! For the first time in my life, I have a prefect smile. smile emoticon
For the money I spend I expect better… shit don’t fit! And all the running back and forth and gas money and time spent…and still nothing but garbage… The place is filthy dirty…
Business response:
I'm sorry that your experience didn't live up to expectations, Sarah. If you would like to share more detail about your visit, the team and I would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
I came to Aspen Dental for an extraction and dental implant. I did my research on their prices and proceeded to have my wisdom teeth removed as well as regular cleaning services through them. I never was able to get the service I asked for (due to changing prices and never giving me a proper insurance preauthorization) and decided to go through another dentist after rude treatment by their oral surgeon. He asked me questions about my medication that were completely irrelevant to my wisdom teeth removal. He insisted that I ... read more
Business response:
I'm so sorry to hear this, Gabrielle. I encourage you to let the Customer Service team know about your experience with the staff, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
Strike one: Made me reschedule my appointment due to allegedly not having anything available for the time that I had been booked for an appointment. Strike two: After signing all the patient forms and checking in online (moments after getting the confirmation email), they gave away my appointment time again. I showed up to an appointment only to be told they were all booked for the day, yet again, and I’d have to come back. Strike three: Who would even go back at this point? Try to stick to a local dental office that act... read more
Business response:
I'm sorry your experience didn't live up to expectations, Rachael. If you would like to share more detail about this, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Teeth did not fit and paid 1100.00 to have one tooth pulled.
Business response:
I'm sorry your experience didn't live up to expectations, Beaver. If you would like to share more detail about your visit, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
RecommendedThe respect and honest concern they provide for patients is something I’ve never encountered with a dental practice before. I have always tended to avoid dentists for fear of the lectures and the admonishment. Dr. Joe Tesene was so respectful. I’m actually looking forward to my surgery next week.
Business response:
I’m excited to hear you were so happy with your experience, Brian. Enjoy your future visits! – Courtney, ADMI
Everything about my experience was great. Only thing I can complain about is when you get financing and they owe you a refund they drag their feet in submitting the refunds. Even when you hound on them it doesn’t get done and then your account gets closed with the finance company. Thank you Aspen! Now you’ll never get my business again!
Business response:
Chrystal, thank you for your feedback. I will certainly pass this information along to the staff, so they can address your concerns. Courtney, ADMI
LONG POST: I came into Aspen and had two teeth that had been filled and drilled too deep at another dentistry location in need of root canals. I was referred to a place called Endodontists in West Des Moines for one root canal and had to return to get a crown from Dr. Mitchel at the SE 14th location. SHE DID A FANTASTIC JOB. Then the nightmare began... They did x-rays and created a 'plan' for my mouth and fillings that needed to be done or reworked due to errors from my former dentist. I was charged for a $135 tooth brush an... read more
Business response:
I'm so sorry you didn’t have a positive experience, Shelby. Patient satisfaction is very important to Aspen Dental practices. If you would like to discuss further, please call me at 315-454-6000 EXT 201783. I would be happy to speak with you. Courtney, ADMI
Frequently asked questions about Aspen Dental - Des Moines, IA - SE 14th St
How is Aspen Dental - Des Moines, IA - SE 14th St rated?
Aspen Dental - Des Moines, IA - SE 14th St has a 3.9 star rating with 616 reviews.
When is Aspen Dental - Des Moines, IA - SE 14th St open?
Aspen Dental - Des Moines, IA - SE 14th St is open now. It will close at 5:30 p.m.