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Aspen Dental - Evergreen Park, IL (Chicago)
- Chicago, IL
About this business
Location details
9521 S. Western Ave, Chicago, IL, 60643, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a Appointment Today at Aspen 11:00 Am I got there on time there was about 3 ppl there when I arrived I checked in and patiently waited for my turn as they called the ppl that were already there about 4 ppl came in After I did at least one had no Appointment as I continued to wait I noticed that EVERYONE That came in after me was being called so I addressed this issue and was told ppl were being treated for different types of things/ issues Which I definitely understand BUT!!! How is it that someone that doesn't... read more
Business response:
I'm sorry that your experience didn't live up to expectations. We value your feedback, and I will pass your message along to the team so they can address concerns. - Michelle, ADMI
Holy smokes the reviews on here are unbelievable! I was all excited about going to Aspen dental but now I don't think so. And at the end of these horrible reviews there's always the same thing, some administrator asking the people to call a 1866 number. Why don't they just fix the problems instead of having the patients call and talk about them isn't this enough on here
It only has one star because it's the lowest rating I could give. Service is average, staff is completely incompetent!
Business response:
Hi Melissa, I'm sorry that you didn't have a positive experience. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
The staff are very kind and courteous. However, the wait times are unacceptable. The minimum wait time for your appointment is 25-30 minutes . This is the only complaint that I have . Albeit a very big complaint , it's not even a scheduling issue because I've been the first appointment and still waited 30 minutes . I've been the only one in the lobby and still waited 30 minutes .
Business response:
I'm sorry to hear this, and I can understand your frustration. If you would like to share more details about your experiences, the Customer Service team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
My daughter had an appointment for a week in half to have a wisdom tooth pulled. the night before the surgery at their closing time they called to reschedule her appointment. This very unprofessional.
Business response:
I'm really sorry to hear that, Lisa. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
ITS A SCAM! I have been paying my genesis payments for a year or so now without missing, even paying more, but today I go in to be told it's $400 to reschedule since "They didn't have time for anything today" when I called to schedule today's appointment, I told them I have a tooth that needs to be out ASAP it's horrible pain, the DR refused to take that one out that was causing most pain, and kept repeating well we have to reschedule and since we need to take more teeth out then just that one, to walk in for the next vis... read more
Business response:
I'm really sorry to hear that, Jessica. If you haven't called the Patient Satisfaction team yet, my team would appreciate the opportunity to talk to you: 1-866-767-0890. - Dawn, ADMI
My appointment was at 9:45 and it is now 10:30 and they still haven't even called me back. When I first arrived they tried to tell me I had not confirmed my appointment, thereforeI would have to wait or I could reschedule. I did confirm via phone and online. Apparently confirming your appointment doesn't guarantee you won't wait awhile.
Frequently asked questions about Aspen Dental - Evergreen Park, IL (Chicago)
How is Aspen Dental - Evergreen Park, IL (Chicago) rated?
Aspen Dental - Evergreen Park, IL (Chicago) has a 4.2 star rating with 786 reviews.
When is Aspen Dental - Evergreen Park, IL (Chicago) open?
Aspen Dental - Evergreen Park, IL (Chicago) is closed now. It will open tomorrow at 8:00 a.m.