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Aspen Dental - Evergreen Park, IL (Chicago)

4.2
  • Chicago, IL

About this business

Location details

9521 S. Western Ave, Chicago, IL, 60643, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 5:00 p.m.
Tue08:00 a.m. to 5:00 p.m.
Wed08:00 a.m. to 5:00 p.m.
Thu08:00 a.m. to 5:00 p.m.
Fri08:00 a.m. to 3:00 p.m.
SatClosed
SunClosed
4.2813 reviews
K G.'s profile image
K G. 
rating
6 months ago

Run far away from Aspen Dental. I had all my teeth pulled and dentures made($6000) and over a year later, have not worn them once. Don't fit, hurt, make me gag, gap in the front and yet they want more money and seem to think I need new dentures. Just a money grab and dentist drop outs!! I would like to give 0 stars. Machesney Park location. 

Business response:

K G, we’re disappointed to learn about your experience and would appreciate the opportunity to look into it further. Please don’t hesitate to reach out to our Customer Service team at 1-844-296-0187 so we can better understand what happened and work toward a resolution. -The Customer Service Team 

Stephen S.'s profile image
Stephen S. 
rating
10 months ago

Run as fast as you can away from Aspen dental very disappointed very confused staff extremely overcharged and is the worst form of dentistry. The smorgasbord of dental work one says one thing one doctor says another thing for the love of God get your things together very very disappointed and I noticed I never see the same doctor twice. 

Business response:

We're very disappointed to hear this, Stephen. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can address your concerns. 

Lovely B.'s profile image
Lovely B. 
rating
11 months ago

They delay procedures never answer the phone and they are very unprofessional.I don't recommend this place .Especially the one on Randolph.run the other way.They are affiliated with tag dental and they are causing mental health issues on people.These people need to be sued and inspected it's definitely some fraud going on at this company.Putting people through unnecessary surgery taking out all their teeth not giving them better options and then making them wait 3 years to get teeth. Run the other way there needs to be a law... read more

Business response:

We're very disappointed to hear this, Lovely. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

George D.'s profile image
George D. 
rating
a year ago

I have had a nightmare experience at this office. 1. They charged me for services that I never asked for and they never explained or discussed that these services are not covered, 2. I was left in pain for weeks with a fungal infection and ulcers unable to eat and finally I was seen by the Dentist who announced that I had a fungal infection and ulcers developed because of the unfit dentures. I lost 40 pounds unable to chew and eat. The personnel is very rude and aggressive and not client oriented. The office manager cancelle... read more

Business response:

We're very disappointed to hear this, George. Our team would appreciate the opportunity to look into your experience further. Please give us a call at 1-844-296-0187, so we can work to find a resolution. 

Natalie R.'s profile image
Natalie R. 
rating
a year ago

Terrible place. New doctors every month. Couldd never get my crown correct and finally I lost the tooth. Stay away! 

Business response:

Hi Natalie, we are sorry that you didn't have a positive experience. If you would like to share more detail about your experience, please consider calling our Customer Service team at 1-844-296-0187, so we can address your concerns. 

Rick S.'s profile image
Rick S. 
rating
a year ago

First, whenever you call, you get "due to higher call volume, you may experience a longer wait time prior to speaking to a team member" They never answer. Does not matter when you call. Second, I went in for a chipped tooth, I receive a $30,000 estimate for alot of work and the tooth wasn't fixed. Said she'd fix it at next appointment. Third, I paid what was owed at the time of the appointment. Then received an additional bill. Possibly because I didn't come for the $30K repair? Fourth, offices are not comfortable. I would a... read more

Business response:

I'm sorry that your experience didn't live up to expectations, Rick. We value your feedback, and I will pass your message along to the team, so they can address concerns. - Sophia 

Chuck A.'s profile image
Chuck A. 
rating
a year ago

I made an appointment in Rogers Park. When I got there the door was locked. I saw the lights on but nobody was there. I called and nobody answered the phone. Very weird. 

Business response:

Hi Chuck, I really appreciate you for taking a moment to share your feedback. I'm sorry that your experience didn't live up to expectations. I wanted to let you know that I have read your review and will address concerns with the team in Rogers Park with an eye to improving experiences for others. Thank you. – Michelle 

Tracie L.'s profile image
Tracie L. 
rating
a year ago

I went n2 Aspen Dental office located in Melrose Park on North Ave. On my first visit I did x-rays and the consultation. I wanted to get two implants but they told me my best option was bridges, so I figured the Dr. knows best. So when I sat down with the finance person I was told my insurance will cover the bridge work but I have to pay for the cleaning which will be $600, so I agreed I paid the money after multiple trips to get the bridges fitted and comfortable to me, now Aspen sends me a bill for another 800 saying it's ... read more

Business response:

I'm so sorry to hear about the trouble you're having, Tracie. The team and I would be happy to help with billing concerns. Please reach out to us directly at 1-844-296-0187. - Sophia 

Paola G.'s profile image
Paola G. 
rating
a year ago

If I could give this a zero star I would.Lets start with the outrageous overly expensive procedures, followed by trying to upsell unnecessary dental work. My husband and I went in for dental work, he needed a chip tooth fixed I needed a cap/Crown. $8,000 later and Yes I am Serious! They want me to get braces lmao just for $6000 more dollars. I almost fainted.So I said no! Now here's the best part, not once, twice or three times but four times my cap popped out, first three times I returned to get it fixed, I swallowed the f... read more

Business response:

I'm sorry for any trouble you're having, Paola. I will pass your message along to the team, so they can address concerns. -Dawn 

Frequently asked questions about Aspen Dental - Evergreen Park, IL (Chicago)

How is Aspen Dental - Evergreen Park, IL (Chicago) rated?

Aspen Dental - Evergreen Park, IL (Chicago) has a 4.2 star rating with 813 reviews. 

When is Aspen Dental - Evergreen Park, IL (Chicago) open?

Aspen Dental - Evergreen Park, IL (Chicago) is closed now. It will open tomorrow at 8:00 a.m.