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Aspen Dental - Hot Springs, AR
- Hot Springs, AR
About this business
Location details
4403 Central Avenue, Hot Springs, AR, 71913, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
they don't let family back with the patients though patients are F*ING TERRIFIED of dentist unfortunately they're the only ones that take my insurance
Recommendedthey don't let family back with the patients though patients are F*ING TERRIFIED of dentist unfortunately they're the only ones that take my insurance. Aspen Dental is also insanely overpriced. I've been quoted for $15,000 for both uppers and lower implants without insurance, you wanted over $20k for just uppers. The dentist wasn't an oral surgeon but works with one and knew the charge. Plus my insurance covers oral surgery like any other surgery, and dentures (not implants) in full, I called and double checked. Their staff... read more
Save yourself the time and go to the one in Bryant. I scheduled an appointment for a tooth that has me in extreme pain to the point I went to the ER. First appointment was scheduled 10/7, then got rescheduled due to office manager out to 10/12, then on 10/11 I get a call that they need to reschedule again to 10/19 because they double booked. I called Bryant on 10/11, was seen on 10/11 and am have a plan and am having it extracted on 10/12. If you are in pain or need work looked at in a timely manner, go to Bryant.
Business response:
I'm sorry to hear this, Lori. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Made an appointment online for Thursday. Got a text message to call today before my appointment in 2 days. When I called they said I wasn’t on the schedule and that it’s not good to make appointments online, you should call and talk to a rep. Now I don’t have an appointment at all.
RecommendedI had a tooth emergency and they were so accommodating and not only took care of me, but followed up and made me feel welcome.
Business response:
I'm happy to hear that, Monica. Thanks for sharing! - Dawn, ADMI
They take your money and then ignore you afterwards. I paid for a crown. When the crown fell out after hours I couldn’t get anyone to answer a call. Don’t waste your money.
Business response:
Hi Ron, I'm sorry that your experience didn't live up to expectations. I encourage you to let our Patient Satisfaction team know about your visit so they can help address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
The service is great, but the wait time is not. Every appointment I have, I end up waiting at least 30-45 minutes in the waiting area. A few times I waited that long and was then moved to another waiting area in the back for an additional 30-45 minutes. I understand that Aspen Dental wants to provide services to everyone, but their staff needs to be equipped to do so and better scheduling would also help.
Business response:
Hi Adrienne, I'm sorry that your experience didn't live up to expectations. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Emily, ADMI
You could start with customer service. Got my wife in immediately for initial appointment but once they got their money it have to wait three weeks plus to make an appointment! A 2.3 rating out of 5 is generous.
Please do not wait a week for them to tell you NO at the time of your appointment
Business response:
I am sorry you did not have a good experience, Robert. -- Kelsey, ADMI
Frequently asked questions about Aspen Dental - Hot Springs, AR
How is Aspen Dental - Hot Springs, AR rated?
Aspen Dental - Hot Springs, AR has a 4.3 star rating with 866 reviews.
When is Aspen Dental - Hot Springs, AR open?
Aspen Dental - Hot Springs, AR is closed now. It will open on Monday at 8:00 a.m.