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Aspen Dental - Lancaster, OH
- Lancaster, OH
About this business
Location details
1409 Ety Road NW, Lancaster, OH, 43130, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 2:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 09:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
unbelievably high prices, and their "affordable" financing is 50% down... whos got 2or3 grand layin around for down payment when its unexpected due to a dental emergency?...
Business response:
Hi Robert, We understand that cost is the number one reason people avoid going to the dentist. Aspen Dental practices ensure their prices meet or beat market prices, and they also offer flexible financing options to help patients cover the cost of care. I'm sorry that your experience didn't live up to expectations, but you may be able to find other low-cost or free opporotunities in your area if you search on ToothWisdom.org. - Emily, ADMI
Aspen Dental Lancaster agreed to honor the Vienna Wva pricing because the West Virginia office was booked for almost 2 months and I needed the work done right away..Because they said they would honor the discount price I received from Vienna WV with my dental plan I allowed them to do the procedure. Now For the past 3 or 4 months I keep getting statements from Aspen Dental for a charge of $304.20. I paid in Full and DO NOT OWE anything and I can’t get them to FIX the problem... From my very First phone Call when I received... read more
Aspen Dental Lancaster has twice messed up our billing and insurance. They have completely "lost" an appointment I showed up for then they had to reschedule me. They refuse to follow thru with write-offs and send you to collections regardless. Then they called today saying I missed an appointment that I know was scheduled for Jan 9th. They never did a reminder call. There's ONLY ONE hygienist!!! They are unorganized and unprofessional. This place is not worth the "corporate convenience."
What’s with the 20 minute Invisalign sales pitch disguised as a “free wellness check”....? Annoying ... I just want my teeth cleaned
The dentist and the hygienist were nice and very knowledgeable which is why they are getting a two star. If I was just rating on customer service, patient satisfaction, and privacy I wouldn’t rate them negative stars (if possible) The staff is rude on a frequent basis, zero communication if they are running behind (not a little more like 20-30 minutes) zero value in patient time or concerns. The manager has zero customer service skills. They are all for profit and not for the patient. I have removed my entire family from Asp... read more
Made an appointment for 10 am with my kid. These ass hats cant even show up or call. Never again this is second time they done this Aspen worst dentist office ever
Set up an appt yesterday to. Get a tooth pulled went in got X-ray's everything was going great go back get in the chair the dentist came in looked then a lady from upfront came said OK we are ready. I'm. Thinking to myself. Ummm.... The tooth is still. In there. She proceeds to tell Me that the dentist says i have to have surgery to remove it. I said why can't he just pull it. And the price was crazy! So I walked out went to another dentist in town and about 45 min later I'm Walking out the the tooth pulled with out a single... read more
Business response:
Hi Matthew, I'm so sorry you didn't have a positive experience. Please call your local office to share your feedback. They would appreciate the opportunity to address your concerns. - Emily, ADMI
PEOPLE—-PLEASE READ ALL OF THIS!! The dentists and dental hygienists are fine. Customer service in Lancaster and the whole company SUCK!!! I had to have a crown. MY 50% amount was $526 and I paid it! In cash! Someone in the office SWITCHED my PRIMARY insurance carrier FROM Superior Dental to Medigold, which I in NO WAY approved or even signed anything to ALLOW this to happen! My husband was carrying BOTH of us under Superior Dental, and because I told the receptionist, that I was now on Medigold (for medical purposes, NOT de... read more
Business response:
I'm so sorry to hear this, Marie. If you haven't yet shared your feedback with the Patient Satisfaction team, I encourage you to call them directly at 1-866-273-8606. They would appreciate the opportunity to speak with you about your experience. The team will be available Wednesday and Thursday from 1-4pm EST, and Friday from 8:30am-12:30pm EST. - Emily, ADMI
Customer service is horrible at Aspen dental. My son had to have all 4 wisdom teeth taken out and his appt was at 1130. Get there early to fillnout paper work and wasn't called back til 1245, yes an hour and 15 minutes later than our scheduled appt. No one at the front desk even explained or said the surgeon was running late, they put a sign out saying the front desk staff were in a meeting. I do not recommend anyone to any of the Aspen dentals
Business response:
I'm so sorry to hear that, Mandy. Patient satisfaction is very important to Aspen Dental practices, and I encourage you to let our team know about the experience you had with the staff during the visit with your son. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Frequently asked questions about Aspen Dental - Lancaster, OH
How is Aspen Dental - Lancaster, OH rated?
Aspen Dental - Lancaster, OH has a 4.4 star rating with 701 reviews.
When is Aspen Dental - Lancaster, OH open?
Aspen Dental - Lancaster, OH is closed now. It will open tomorrow at 8:00 a.m.