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Aspen Dental - Marion, IL
- Marion, IL
About this business
Location details
2702 W. Deyoung St, Marion, IL, 62959, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:30 p.m. | |
| Tue | 07:30 a.m. to 5:30 p.m. | |
| Wed | 07:30 a.m. to 5:30 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This office has been horrible lately, they refuse to address my issues concerning my dental work. They treat you good until there's a problem, then they ignore the issues and ignore your calls and concerns. I was promised 3 times that i would receive a call back and yet no call came from kelsey as promised. I am VERY upset by this apparently approved metjod of not dealing with issues and only caring about the patients as long as they are happy. Is it really your policy to ignore a patient who you have treated for months, and... read more
Business response:
I'm so sorry to hear this, Donna. Everyone should feel comfortable at an Aspen Dental practice. Please let our Patient Satisfaction team know about the experience you're having so they can help address your concerns. You can reach them directly at 1-866-273-8606. - Emily, ADMI
Expensive, don't care about patients, don't explain, rude, and rushed. The basically took X-rays to collect money.
Business response:
I'm so sorry you felt that way, Ange. We value your feedback, and I can pass it along to the Patient Satisfaction team, but I also know they would like to discuss this with you. Please call them at 1-866-273-8606 so they can help address your concerns. - Emily, ADMI
We were very specific regarding billing. We pay what we owe. No "surprises". Given one amount and then received an "additional" bill. Administratively, they stink. Rude and usually don't answer the phone. Wife's temporary came off several times. Finally used fix o dent to keep it on until permanent came in. My cleaning was superficial at best.
Business response:
I'm so sorry to hear about the trouble you and your wife have had, Bob. Our Patient Satisfaction team will be happy to help with billing concerns, and would also value your overall feedback. Please reach out to them directly at 1-866-273-8606. - Emily, ADMI
We were very specific regarding billing. We pay what we owe. No "surprises". Given one amount and then received an "additional" bill. Administratively, they stink. Rude and usually don't answer the phone. Wife's temporary came off several times. Finally used fix o dent to keep it on until permanent came in. My cleaning was superficial at best.
Business response:
I'm so sorry to hear about the trouble you and your wife have had, Bob. Our Patient Satisfaction team will be happy to help with billing concerns, and would also value your overall feedback. Please reach out to them directly at 1-866-273-8606. - Emily, ADMI
Appt was at 845 just for exam and X-rays . Did not leave the office till 12:45. Way too long for what should have been a 45 min appt!!!!
Very expensive! Went to another dentist office to found out if I can get a better deal and sure enough I can! I'm saving almost 2000, do yourself a favor and shop around!
Frequently asked questions about Aspen Dental - Marion, IL
How is Aspen Dental - Marion, IL rated?
Aspen Dental - Marion, IL has a 3.9 star rating with 973 reviews.
When is Aspen Dental - Marion, IL open?
Aspen Dental - Marion, IL is closed now. It will open at 8:00 a.m.