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Aspen Dental - Mobile, AL - Westwood Plaza
- Mobile, AL
About this business
Location details
7765 Airport Blvd Ste D200, Mobile, AL, 36608, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
If I had been informed upon arriving at 11:30 am for my 11:45 appt, that they were short staffed, I would have preferred they had told me and asked me to reschedule. I was expecting a cleaning and after 3 hours I left with only X-rays and gum measurements. I had missed lunch and had to reschedule my moms appt since I was late and couldn’t make it in time. I had explained my confusion over prior dental work from another dentist, and the also hungry and overworked dentist misunderstood what I was trying to convey and now she ... read more
Business response:
I am so sorry Sharon; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
DONT GO!!! There is no quality of care.
Business response:
I'm very sorry you feel this way, Elaine. If you would like to share more detail about your experience, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
We ask when making appt if anything could be done to replace bridge or remove was told they do everything at this office. We get there they take X-rays and refer my husband to another office. He has been in pain for 4 weeks. And now the new office needs the X-rays and they refuse to send them want us to drive another hour to sign a release and they say they can’t do anything electronically:/ .. I feel all they did was charge insurance n send us away..And we was told that after she ask what dental office we used.. no we used ... read more
Business response:
I'm sorry that you didn't have a positive experience. Thank you for sharing your feedback with us so that we can continue to improve patient experiences. - Cindy, ADMI
My father passed away and we called and explain the situation to them about my mom trying to get everything figured out the important bills like her lights and water that she just got on disability and got her insurance stuff straight and they still keep harassing my mom calling and being rude
my appointment time was at 2:30 I'm currently still sitting in the lody at 3:42. I was told i was next but they called someone else name. I will never come here again!!!!
RecommendedI would never come back to this dentist even to save my life they did a extraction and broke my tooth beside the one they were pulling. Now that I called and ask to speak with the doctor about it I get put on hold or she says she’s gonna call me back I called in yesterday and still haven’t received a phone call and I’ve called there several times just to be put on hold until it disconnects. Very unprofessional attitudes and pure disrespect hanging up on a patient that’s in pain. Now Dr.Evans will not accept my calls
Business response:
Thanks for sharing Taylor, Aspen Dental practices do try to treat every patient like family! We really appreciate your hearing this. — Kelly, ADMI
I called Aspen because they said they (used my insurance), I was hurting with a toothache all night, they told me to be at there office at 7:30 next morning. I was there, checked in,(STILL HURTING). call me back to the back for xrays. all ok so far. then they put me in a room and a lady started looking at my Gumbs and trying to sell me a toothbrush. I said all I wanted at this time was a tooth pulled. She kept talking. after about being there for about an hour they sent me to a GREEN ROOM.(30 mins) then the sent me to the fi... read more
Staff is awesome! I worried them ab my teeth i needed pulled. They were never impatient or nasty, although I was. Thank you all amd forgive my attitude. It was my teeth talking not me so please forgive me.
Business response:
I’m glad the team helped you have a 5-star experience, Nita! We appreciate the feedback. - Courtney, ADMI
These people are very rude and unprofessional please go with your second option not to mention they charged me over $1,000 for something that was not done correctly
Frequently asked questions about Aspen Dental - Mobile, AL - Westwood Plaza
How is Aspen Dental - Mobile, AL - Westwood Plaza rated?
Aspen Dental - Mobile, AL - Westwood Plaza has a 4.3 star rating with 713 reviews.
When is Aspen Dental - Mobile, AL - Westwood Plaza open?
Aspen Dental - Mobile, AL - Westwood Plaza is closed now. It will open at 8:00 a.m.