Aspen Dental - N. Chesterfield, VA

Edwin R. 

on Yelp

11 months ago

Amazing Service!!! I went to Aspen Dental in N. Chesterfield for Teeth Whitening and was more than happy with the outcome of my teeth and how Welcoming/Friendly the staff is. Would Highly recommend this location! 

Kandice G. 

on Yelp

2 years ago

Very caring knowledgeable staff. I will be getting all of my dental needs from here. 

Glen S. 

on Yelp

4 months ago

This is the fast food of dentistry. Terrible follow-up care. No concern for a patient in pain. They said just make another appointment in 2-3 weeks. Once they get your money they will ignore you. 

Victor R. 

on Yelp

6 months ago

Beware the "estimate" didn't accept what insurance paid, charged extra $500 and the appliance given was ill fitting and they made no effort to correct. Never again. 

Glen S. 

on Yelp

9 months ago

I just experienced the service that justifies all the 1 star reviews. The quality of care was pathetic, as I had severe pain after surgery here and was told multiple just to schedule another appointment a week or two later. They also made me pay in advance for things not done yet and services not yet received. They refuse to refund me for those items (almost a thousand dollars). I had to go to a different dentist to repair their amateur work. They function like a fast food drive through compared to a professional dental ope... read more

Troy B. 

on Yelp

9 months ago

significant other had oral surgery performed at this facility, staff great but the DOCTOR .. who performed the surgery waited 8 hours after to place prescription medications , after calling 4 times over 5 hours I eventually received my prescription. no apologies, no direct contact or check ups, I guess that how they do business here . would give 0 stars if possibile 

Debbie C. 

on Yelp

a year ago

Billing department to be up to date on requirements made by the insurance company. When you are not informed that an insurance company requires a pre approval for a procedure and then you get hit with a bill that you were told there would be no out of pocket charge is hard to take. On a fixed income this was very upsetting. The insurance company said there had to be a pre approval and Aspen Dental is now saying it was only strongly recommended. What person having been told this, wouldn't have them do a pre approval. But I wa... read more

Gabi G. 

on Yelp

a year ago

Terrible. They canceled my appointment and I wasn't even notified. I drove all the way to my appointment and at that spot they told me they canceled because they didn't get confirmation when they called. I have ZERO phone records that they tried to call me, ZERO voicemails, ZERO texts. Even though I confirmed my appointment online, they simply canceled it because they needed verbal confirmation. THERE WAS NO ATTEMPT AT GETTING IT! And then I just drove here like an idiot and they blamed it on their system. Save your time an... read more

Patrick H. 

on Yelp

a year ago

Got an expensive Invoice with an electronic tooth brush (not covered by insurance) hiding away in it. Also as soon as the "office manager" came in to watch the dentist go over my X-rays I officially checked out mentally. The person creating my bill shouldn't be watching the dentist talk to me. Felt like a big privacy violation. I dealt with about 5 people today and didn't even get a basic cleaning. Just up-charged on stuff I didn't ask for. We are going elsewhere from now on.