Aspen Dental - N. Chesterfield, VA

Virginia P. 

on Yelp

a year ago

I went for a regular cleaning as a new patient. After xrays and the hygenist consult... they 'diagnosed' me with stage 1 periodontal disease which they said was not reversible. They refused to schedule a cleaning unless I got a $1400 procedure (which included a $200 electric toothbrush tucked away in the quote). Nice staff but will not be returning. 

Eugene M. 

on Yelp

a year ago

After setting up my appointment by phone to have my dentures repaired, I drove 40 minutes to Aspen Dental in Midlothian only to be told that they don't have a onsite, and that they could not help me. Why was I offered an appointment where I was clear on my needs and they could not help me. I would not recommend Aspen Dental, nor will I be back as a customer. 

Dave B. 

on Yelp

2 years ago

Gave me the old bait and switch salesman technique. Pressured to sign for partial plates but was told it was implant price. I asked point blank right before signing and was then told the truth. Said they would send me a updated quote and never received it or even a phone call after that. Don't go there. 

Cristie R. 

on Yelp

4 years ago

In town for the week. Have a new pair of dentures that need adjusting. I have called all 3 locations and no one can squeeze me in for a 5 minute adjustment. Glad I chose a nationwide company, NOT! Very disappointing. 

Teresa B. 

on Yelp

4 years ago

Still waiting on another phone call. I have called the office (Melissa) twice this week. Supposedly a refund was approved and sent on 09/01/22 Finally called customer support. it is 9/09/2022 still waiting for a check. Mind you I live less than 10 mins away. Such a shame to conduct business in this manner. Not worth calling again if there is no response. Perhaps a call to the BBB or maybe yet a small claims case. It is shameful the way a patient is treated. I recently ordered something that came from China that too... read more

Matthew F. 

on Yelp

4 years ago

Update: Aspen responded. My wife went back after my complaint about terrible fitting bottom dentures on Yelp. They said they could make it right? She waited 1.5 hrs to be seen. Then the "up sell" for bottom implants to fond out they couldent do it due to bone loss, too thin. Could send you to a specialist? $$$$$$$$$$$$$$$$$$$$$. HOW ABOUT ASPEN REPLACE HER BOTTOMS NOW THAT THE THINNING BONES ARE DONE. If every bite rocks your teeth then they should re build your bottoms until they are right? What would this really cost the... read more

Dan W. 

on Yelp

4 years ago

Been a patient here for 2 years. Was generally happy with the service and the hours as my work does not give me a lot of time to get to the dentist. In Aug2021 presented with a tooth abscess. I was told the endodontis, guy who does root canals only comes once a month. I was told I would be the first person to see him in Aug. It is now Oct and have not heard word one about the appointment. I stopped in for faster service. The receptionist at the desk acted as if I was bothering him. I was then asked to take a seat. W... read more

Jacob D. 

on Yelp

4 years ago

The worst experience I have ever had with a dentist. Absolutely only go here if you have exhausted all other options. I beg you - do not go here. 

Pamela B. 

on Yelp

4 years ago

They do crappy work and it's way over priced!!! DO NOT GO THERE. The staff had one female that was bouncing around like a kid and was just unprofessional. They're not professional at all.