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Aspen Dental - New Bern, NC
- New Bern, NC
About this business
Location details
2900 M. L. King Jr. Blvd, New Bern, NC, 28562, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying to reach offices in Morehead , New Bern and Grenville. For the past two days no one will answer my calls emails or messages!!! What type of company are you guys running.!!??
Business response:
We’ve experienced a cybersecurity incident that has temporarily impacted our ability to access scheduling systems, phone systems and other business applications for Aspen Dental. We are still working to resolve issues related to our Aspen Offices so please know that we have limited access to contact patients at this point. We are open at all offices for existing patients and we will be scheduling new patients shortly. Michelle, ADMI
I was looking forward to my first visit to get my exam and x-rays and to set up an appt for a cleaning. When I made the appt, I was told the initial visit is free, just as advertised, and a treatment plan, i.e. cleaning, would be scheduled. However, one week before my appt I received an email to call the office, which I did. I was asked about the reason for my appt and insurance, all of which I discussed when I made the appt weeks before. I was then told there would be a "mandatory cancer screening" fee of $30. This was not ... read more
Business response:
Hi Lisa, I'm sorry that you didn’t have a positive experience. Thanks for taking a moment to let us know about your visit and sharing your feedback with us so that we can continue to improve patient experiences. If you would like to share more detail about your visit, you can reach us directly at 1-866-767-0890. - Heather, ADMI
RecommendedI went and had an extraction done on Thursday. Dr found an infection while doing extraction. told me he was going to send me an antibiotic to the pharmacy of my choice. Thursday afternoon I go to check the status of my prescription only to find out it was never sent. called Aspen at least 10 times in 2 days and no one ever picked up. left a msg on the machine but of course no body called back. so I drove the 30 mins up there on Friday before they closed to personally speak to someone. was told the dentist tends to forget to ... read more
Awful customer service. I’ve been trying to speak to someone for months. They don’t call you back even after numerous phone calls and even after you wait their “48 hour” call back. Beyond frustrated. The staff was great in person, but trying to get ahold of anyone is a complete nightmare. 2 months and I’m still battling this endless fight.
Lack of quality customer service. My mom told them she was in pain and couldn't eat. They told her they couldn't see her for 2 weeks. We asked if there were other locations and they said jacksonville and greenville...we called jacksonville and they are going to see her 1st thing in the morning. How sad! Grateful for the jacksonville office.
Business response:
I'm sorry to hear this. The Customer Service Team would appreciate the opportunity to learn more about this, so they can address your concerns directly with the team: 1-866-767-0890. – Mitch, ADMI
Please do not go here! Please. Most painful extraction I've ever had and the dentist acted like I was lying the whole time when I told her it hurt. The most traumatic experience I've ever had. PLEASE stay away.
Business response:
I'm very sorry to hear this, Brittany. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Krista, ADMI
PLEASE DO NOT GO HERE. WHEN YOU SAY YOU ARE IN PAIN THEY WILL NOT STOP UNTIL YOU CRY THEN GET MAD AND WALK OUT AND YELL YOU TO CALM DOWN. NO COMPASSION. SHE DIDNT EVE. COME BACK SHE SENT SOMEONE ELSE IN. AND THIS WASNT THE FIRST TIME I HAD A TOOTH OUT. LAST TIME IT WAS TYLENOL ONLY!
Business response:
I am so sorry Teresa; this was not the experience we want for our patients. If you haven't called the Customer Service team yet, they would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Return a patient's phone call for one would be nice, I have called 3 times in last 2 days and always have to leave message but nobody returns call. I have been lied to multiple times about the care plan. You have my money, 1500 that had to be paid BEFORE anything could be done yet NOTHING has been done except being screwed around yet again. I got a refund a year ago bc of this nonsense and I gave this company a second chance and I am regretting that. I was supposed to get mold done on Monday and my dentures this coming Monda... read more
Business response:
I'm sorry to hear you're having trouble reaching the team Please reach out to the Customer Service Team, so they can address this concern directly with the office: 1-866-767-0890. – Mitch, ADMI
Don’t let anyone at Aspen tell you that they can do replacement dentures quickly (a few days). Went to the office in New Bern NC based on the misleading information that they could do dentures quickly. To give you an example of quickly, affordable dentures does them in 1 day. When I got there, and made it all the way to the dentist chair, I asked again what the turn around time would look like as it was already afternoon. I was told 2-3 weeks! Ya, 2-3 weeks! Truthfully that’s not an unreasonable amount of time, if you don’... read more
Business response:
I'm sorry your experience didn't live up to expectations, Jim. If you would like to share more details about this, the Patient Satisfaction team would appreciate the opportunity to talk to you: 1-866-767-0890. - Mitch, ADMI
Frequently asked questions about Aspen Dental - New Bern, NC
How is Aspen Dental - New Bern, NC rated?
Aspen Dental - New Bern, NC has a 4.3 star rating with 790 reviews.
When is Aspen Dental - New Bern, NC open?
Aspen Dental - New Bern, NC is open now. It will close at 5:00 p.m.