This profile has been claimed by the business owner or representative.
Aspen Dental - Rochester, NY - Gates
- Rochester, NY
About this business
Location details
2100 Chili Ave, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 07:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | Closed | |
| Fri | 08:00 a.m. to 2:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RecommendedAwesome service and clear breakdown of procedures and associated financial costs. Colleen and Kate were great!
Business response:
I'm happy to hear this, Justin. Thanks for sharing! — Ashlee, ADMI
Without the dentist even looking in my mouth or at the xrays he said all my teeth need rootcanals. I went there to quickly have a tooth repaired that had chipped and couldnt get into my regular dentist. They took so many xrays I could believe and wanted to do all kinds of unnecessary work in my mouth. Never would i go there again or recommend them.
Business response:
Thank you for bringing this to our attention, Karen Ann. I am sorry you had such a poor experience, I will certainly pass this information along to our senior staff. Thank you — Ashlee, ADMI
RecommendedVery friendly however at times felt like for check up just went for one thing to another to another. Talked about a couple things and when went to check out they were already in the costs and I hadnt fully said yes yet. Example electric toothe brush and crown.
Business response:
Hi Tami, Thanks for taking a moment to let us know about your experience. We value your feedback, and I will pass your message along to the Patient Satisfaction team. - Emily, ADMI
RecommendedNot much terrible experience
My account is messed up again!!! second time my name is mixed up with someone else! your corporate office does not send out the info needed for the insurance companies!
Do NOT believe the money back guarantee for dentures it is 100% FALSE ADVERTISEMENT! We were talked in to purchasing the FlexiLytes partial denture at a high cost we were told it was the superior to the Cast partial.WELL...almost going on way over a year and half we are still having to go for every 2 weeks adjustments.We were told by the dentist..Dr Sai......,...He was very good that we were not told the correct info and were pressured into the purchase of the FlexiLytes.He said we can Talk with store manager Tatiana.The sto... read more
Still waiting for AD to call me back since my visit on Tuesday. Called on Wednesday they say give the manager 24 hrs. Called on Thursday, they say the manager got your message and that I am one of two she will call tomorrow. Friday, still haven't heard from the manager. I called again at 4:46, they close at 5:00. no one answered my call.Drove pass their office to see if anyone was there' they close at five, so they was there at 4:46. I'll try again on Monday. They cant say I didn't give them enough time to reply. If I don't ... read more
Business response:
I'm so sorry you didn’t have a positive experience Constance. I have passed the information along to the Regional Manager to address. Thank you for bringing this matter to our attention. Annette, ADMI
Frequently asked questions about Aspen Dental - Rochester, NY - Gates
How is Aspen Dental - Rochester, NY - Gates rated?
Aspen Dental - Rochester, NY - Gates has a 4.3 star rating with 782 reviews.
When is Aspen Dental - Rochester, NY - Gates open?
Aspen Dental - Rochester, NY - Gates is open now. It will close at 3:00 p.m.