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Aspen Dental - Warrington, PA
- Warrington, PA
About this business
Location details
385 Easton Rd, STE B, Warrington, PA, 18976, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 07:30 a.m. to 5:00 p.m. | |
| Tue | 07:30 a.m. to 5:00 p.m. | |
| Wed | 07:30 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 1:00 p.m. | |
| Sat | 08:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Went for an evaluation was given a huge list of what needs done. One thing on the list was a root canal so I set up to see an outside endodontist. I had come back to aspen after being proscribed antibiotics from them because the infection was not gone. I called the day before and was told by the manager it would be no cost. I get there and was told right off the bat I owe money, because I "refused service" and it's my fault I still have the infection. Which isn't true because I took action to see a root canal specialist. Mi... read more
Business response:
I'm sorry that your experience didn't live up to expectations, Molly. We certainly value your feedback, and I wanted to let you know that I passed your review along to our Customer Service team. I would encourage you both to call them too, so they can learn more about the visit and try to address concerns. You can reach them directly at 1-866-767-0890. - Emily, ADMI
Had an appointment for 10:15am, after waiting for 30 minutes I went to the front desk to ask how much longer. It was going to be another 20 mins and there were more patients ahead of me in the back. I will not be rescheduling here. Either set expectations upfront that patients should plan on 2-3 hours for a 6 month checkup appointment, or work on your scheduling process to be more efficient.
Business response:
I'm sorry it wasn't the experience you anticipated, Kelly. The Customer Service Team would appreciate the opportunity to learn more and address your concerns directly with the office: 1-866-767-0890. – Mitch, ADMI
I was a brand new customer. After X-rays and exam the office manager went over the cost for the work needed. I noticed my copayment was inaccurate and told them I wanted to call my insurance company before payment was made. Insurance confirmed they were charging me triple the amount. I called back and shared this with the office manager who said she would call my insurance company to resolve. I have an infection and need this resolved before coming back. I waited 24 hours...no call back to me. I called for the next few days ... read more
Business response:
This is not the experience we want for our patients, Shari. I'm sorry for any inconvenience, and I've passed your concerns along. I also encourage you to connect with the Customer Service Team about this: 1-866-767-0890. – Mitch, ADMI
Frequently asked questions about Aspen Dental - Warrington, PA
How is Aspen Dental - Warrington, PA rated?
Aspen Dental - Warrington, PA has a 4.3 star rating with 387 reviews.
When is Aspen Dental - Warrington, PA open?
Aspen Dental - Warrington, PA is closed now. It will open tomorrow at 7:30 a.m.