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3874 Burbank Rd, Wooster, OH, 44691, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 08:00 a.m. to 4:30 p.m. | |
Tue | 08:00 a.m. to 4:30 p.m. | |
Wed | 10:00 a.m. to 7:00 p.m. | |
Thu | 08:00 a.m. to 5:00 p.m. | |
Fri | 09:00 a.m. to 4:00 p.m. | |
Sat | Closed | |
Sun | Closed |
Thanks for the mouth full of stitches and no pain relief. Prescribing medication that I can not take without looking in my chart. Your company called this an extensive surgery...tylenol doesn't help.
Business response:
I'm sorry for the trouble, Monica. I encourage you to connect with the Customer Service Team, so they can address your concerns directly with the office: 1-866-767-0890. - Mitch, ADMI
The doctor is gentle and very nice and the staff is outstanding. I had an incredible experience.
Business response:
That's wonderful to hear, Angela. I'm so glad that the team has made it a positive experience for you! - Emily, ADMI
Dr K is exceptional and Jessica the hygienist is always what will keep me and my family returning!
Business response:
I'm happy to hear that, Rachel. Thanks for sharing! - Emily, ADMI
They created several problems to be fixed when we went just to get a cavity filled. The doctor nor did the staff listen to what we wanted... they just kept pushing brochures across the desk to us and telling us about payment plans. We left without a cavity being filled and no appointment being scheduled to get it filled. They seemed to avoid scheduling an appointment unless we were going back for more than a cavity filling. Unfortunately we are limited to certain dentists within my insurance plan however I won’t be going... read more
Business response:
I'm really sorry to hear this, Susan. If you haven't yet called our Patient Satisfaction team, they would appreciate the opportunity to talk to you: 1-844-296-0187. - Emily, ADMI
When I was in the office with my daughter the assistance came to me and said, we checked with your insurance you only owe this amount the insurance is covering the rest. We later received a bill in the mail for $66. Called in and they said that was just an estimate. Your assistant did not say it was an estimate she said they checked with insurance and that’s all we owed. Big difference, your wording is important. Will not be back
Business response:
I am sorry to hear this Aaron, I will certainly pass this information along to management and request you be contacted, Please call me at (315) 454-6000 ext. 201526, at your convenience to discuss further. — Kelly, ADMI
I had been hospitalized for an infection from my teeth, I had to pay cash and now I’m being billed again. They knew I had no insurance and now claiming they didn’t and charging me a lot now. It was very severe and needed done and now I have to all of a sudden pay more. Never will I go again.
Wouldn't recommend. Price is to High. Employees are friendly.
I made an appointment here for a second opinion on a broken tooth for my daughter. Our appointment was at 7:00 PM. I received a call at about 2:30 asking about the appointment. After that discussion, they asked me if I could come in for an earlier appointment at 5:45. I enthusiastically agreed. I arrived at 5:30, and was handed paperwork. I completed the paperwork by 5:45, returned it, then I sat there. 6:00 came and went... 6:15 came and went... I asked about my appointment, since I was asked to come in early, and ... read more
Absolutely the worst experience I've ever had with anything medical/dental related. This facility doesn't even deserve one star. Steer clear of this place unless you enjoy being robbed.
Business response:
I'm so sorry you feel that way, Kylee Ann. Patient satisfaction is very important to Aspen Dental practices, and our team would value your feedback. Please call them directly at 1-866-273-8606. - Emily, ADMI
Aspen Dental - Wooster, OH has a 4.4 star rating with 898 reviews.
Aspen Dental - Wooster, OH is closed now. It will open on Monday at 8:00 a.m.