Avalon Care Center - Federal Way

Mark G. 

on Birdeye

11 months ago

I must have hit the wrong star. I thought my brother was taken very good care of. All of his care givers were very kind and helpful to him except a particular gal. But in seeing how overloaded they are with work and still keep a smile is commendable. So I think some grace needs to be given to this gal. Thanks to all the care givers. 

Diane L. 

on Birdeye

2 years ago

Therapists were great, friendly and professional. Room service not so great. At times, very slow response and if special care was needed, I would be told that someone would come shortly and then not show up. This was occasionally. 

Thelma M. 

on Birdeye

2 years ago

Lost some of my clothes 

Betty H. 

on Birdeye

2 years ago

The staff was very nice, helpful, and compassionate. The facility was clean and well maintained. However, I was surprised at the lackadaisical way it was run. There was no set time for meals, my pills were not given in the proper order, and no department seemed to know what another one was doing. 

Tokiko O. 

on Birdeye

2 years ago

I liked the facility and personnel,. My concern was the bed sore that started on left heal and that it wasn’t identified before it got really bad., and it was found by my husband. The CMA’s treated me extremely well. Once the sore on heal was found everyone became very concerned. Would I recommend this facility yes, it was extremely better than the last. 

Wynona W. 

on Birdeye

6 years ago

Need to have nurses pay attention to the room lights 

Daniel C. 

on Birdeye

6 years ago

there was some to like at Avalon, the problem I had was a common one in most institutions, the food ! The food wasn't the problem, it was in the preparation of the food ! Fish being overcooked, to where I couldn't eat it, as with many other dishes. The staff was very good , with one exception, but I decline to name anyone, cause we all gotta work for a living ! I would have given a better grade had the quality of the food prep. been better. 

Cleo D. 

on Birdeye

a year ago

The care I received was not very good. You push the button for help and you’re lucky if somebody comes within an hour. Food is terrible also. 

Pedro C. 

on Birdeye

a year ago

There is a bare-bone-staff that doesn't follow through. My requests for my father were ignored, he never got out of bed except when PT or OT came, he was not engaged in activities, he was never dressed in his clothes, the doctors never contacted me on his status, they lost his clothes, refused to answer my emails and calls, and I could go on. I'm considering retaining an attorney at this point.