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Avalon Care Center - Federal Way

4.6

Nursing home
Federal Way, WA

About this business

Our Story Avalon Care Center – Federal Way is the region’s premier skilled nursing facility specializing in short-term rehabilitation. We are conveniently located along the corridor of one of the largest collections of health care resources in the Western United States. Our care team is led by a dedicated on-site physician and nurse practitioner in close collaboration with nurses, therapists and other care experts. Our approach puts people first and is founded on the principles that recognize the worth of every individual.... read more

Location details

135 South 336th St., Federal Way, WA, 98003, United States

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4.669 reviews

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Mark G.

on Birdeye

3 months ago

I must have hit the wrong star. I thought my brother was taken very good care of. All of his care givers were very kind and helpful to him except a particular gal. But in seeing how overloaded they are with work and still keep a smile is commendable. So I think some grace needs to be given to this gal. Thanks to all the care givers.

Business response:

Thank you so much for your feedback. We really appreciate it!

Diane L.

on Birdeye

a year ago

Therapists were great, friendly and professional. Room service not so great. At times, very slow response and if special care was needed, I would be told that someone would come shortly and then not show up. This was occasionally.

Business response:

We apologize that we were unable to meet your expectations at our care center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Customer Service Hotline by calling 877-874-8416 or emailing Compliance@avalonhealthcare.com

Thelma M.

on Birdeye

a year ago

Lost some of my clothes

Business response:

Betty H.

on Birdeye

a year ago

The staff was very nice, helpful, and compassionate. The facility was clean and well maintained. However, I was surprised at the lackadaisical way it was run. There was no set time for meals, my pills were not given in the proper order, and no department seemed to know what another one was doing.

Business response:

Tokiko O.

on Birdeye

a year ago

I liked the facility and personnel,. My concern was the bed sore that started on left heal and that it wasn’t identified before it got really bad., and it was found by my husband. The CMA’s treated me extremely well. Once the sore on heal was found everyone became very concerned. Would I recommend this facility yes, it was extremely better than the last.

Business response:

Wynona W.

on Birdeye

5 years ago

Need to have nurses pay attention to the room lights

Daniel C.

on Birdeye

5 years ago

there was some to like at Avalon, the problem I had was a common one in most institutions, the food ! The food wasn't the problem, it was in the preparation of the food ! Fish being overcooked, to where I couldn't eat it, as with many other dishes. The staff was very good , with one exception, but I decline to name anyone, cause we all gotta work for a living ! I would have given a better grade had the quality of the food prep. been better.