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Bail Hotline Bail Bonds
- Bail Bondsmen
- Martinez, CA
About this business
Location details
912 Court St, Martinez, CA, 94553, United States
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It never ends with this place. Used them previously with nothing but problems now i find out one of their agents down south stole my credit card information and made a bunch of unauthorized purchases. The piece of shit in my case is someone named Ronnie Roman. The only connection i have to this person is he works for a company that took and kept a photocopy of my CDL and credit card. If you have ever used these clowns make sure you keep checking your statements as i guarantee i am not the only person they have done this to. ... read more
Business response:
Hello Tim. We are deeply concerned about the allegations you have shared regarding unauthorized credit card transactions and the possible misuse of your personal information. We recognize how alarming and upsetting it must have been to discover unfamiliar charges and suspect that your financial information may have been compromised after doing business with Bail Hotline. Your concerns involving Ronnie Roman, the handling of copies of your driver's license and credit card, and the difficulty you experienced finding someone at... read more
Do NOT use them. Biggest scammers. I had to bail someone out. They did NOT tell me I needed an attorney RIGHT WAY to get the 8% premium - meaning I would have saved $700.00. I hired an attorney right after I posted and they would not honor. All the other "reputable" bond companies honor up to 30 days. This company is a bunch of sharks. Please go somewhere else and not have to deal with the numerous calls I made - they made not return calls to me - and trips to their office in Martinez.
Business response:
Hello Trisha. We are sorry to hear about your disappointing experience with our Martinez office. Your concerns about not being informed of the requirements for qualifying for an 8% bail bond premium deserve careful attention, especially given the $700 difference you described. We recognize how frustrating it must have been to hire an attorney shortly after posting the bond, only to learn that the reduced premium would not be applied. We would like to review the original bond agreement, the premium rate you were quoted, the e... read more
I have a sad review regarding the customer service and compassion of this team. On 4/3/15,' I posted bail for a friend at 10am. I called several times that day and asked for status reports, I was told they were gathering paperwork for several clients who needed the same service, so not to worry they would be on their way any minute. They never went to post bail, in fact by 11pm, (13hours later) they had not gone to post his $5k bond so he could be released. Thankfully my friend had the insight to call Aladdin bail bonds,... read more
Business response:
Hello Jennifer. We are sorry to hear about the disappointment and frustration you experienced while trying to help your friend get released from jail. We recognize how upsetting it must have been to arrange a $5,000 bond at approximately 10 a.m. on April 3, 2015, and spend the following 13 hours requesting updates without seeing the bond posted. Your concerns about repeatedly being told that our team was preparing paperwork and would be on the way shortly, only to learn the following day that the paperwork had not been compl... read more
Frequently asked questions about Bail Hotline Bail Bonds
How is Bail Hotline Bail Bonds rated?
Bail Hotline Bail Bonds has a 4.4 star rating with 293 reviews.
When is Bail Hotline Bail Bonds open?
Bail Hotline Bail Bonds is open now. It is open 24/7.