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Bath Planet of Rochester
- Kitchen & Bath
- Henrietta, NY
About this business
Location details
535 Summit Point Dr, Suite 4, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We recently used Bath Planet and it was great working with them from start to finish. Plus they are local company!
Business response:
Thank you for leaving us a five-star review! We are very happy to know that you could not ask for anything better.
We are very happy the way our new shower turned out The job of converting our old bathroom from tub to shower took only one day and it's beautiful. The workmanship turned out great My husband and I would definitely recommend BATH PLANET
This has been the worst experience ever. When the quote was given and contract signed we had no idea it would be subcontracted out to someone who's skills are lacking. The demo took days and the new water lines that were put in started leaking. Oh and the caulk job was AWFUL and still is. I have sent many e-mails asking for these issues to be resolved and they send someone only to look at it and agree it is awful and do a little to clean up. This was supposed to be a safe shower set up for my elderly mom and it has been anyt... read more
Business response:
Thank you for providing us with this information. We have shared your concerns with our service department, and they will be contacting you by the end of the following business day. If you'd prefer to reach out via email, please feel free to send a message to ************************************************************
I met with a consultant that represents bath planet & because I didnt like the free quote I was called a b**** Not only did he insult me he recorded in my home with my children around & said it was company policy. I am disgusted and disappointed that thats what you allow your company to be represented by. Completely disgusting.
Business response:
We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at *******************************
THEY PROMISE THINGS THEY CAN'T DELIVER AND THEN LIE TO YOU WHEN YOU WANT IT FIXED!!!!!
Business response:
Based on their zip code, they are looking for Bath Planet Chicago. They have their own BBB account - please transfer to their page. Thank you.Bath Concepts is a bath manufacturer. We don't sell to the public. Each of our customers are independently owned and operated. They are a separate entity.
Harassing marketing calls from the very first contact. I had a family emergency; they still kept calling. I told them I was at the *** they still tried to speak with me. I will NEVER use them due to the harassing constant calls.
Business response:
What is the number, so that we can put it on the *** list. Thank you
Would love to leave zero - made an appoint for someone to come out - was just looking for price - they literally called me 12 times from Friday - Saturday confirming for the following Monday - due to family emergency wasn't able to answer - called me again Sunday and told them I am canceling. Called me a week later to reschedule and told them due to incessant calls from them - no longer interested.
Business response:
We have shared your feedback with our team, so we can learn from your experience. If there is any additional information you would like to share, please contact us at ******************************************************
Got the job done by them and I love it; they did the job but forget to caulk in some places but good job overall. I loved the promotion they had no interest for a year, but interest started as soon as the job was done. Tried to contact them about the interest and the caulk they forgot but kept getting sent off. Never received a call back. Sent me a message saying they would come out but never responded back. Called and nothing. Seriously the worst customer service experience ever.
Business response:
Based on your zip code, you are looking for Bath Planet of Quad Cities. They should have their own BBB page or their corporate office Bath Planet Chicago. Please transfer to their page. Bath Planet Chicago's corporate number is ************.
Salesmen said the installers were Bath Planet employees but were just General Contractors. Had to have them come back within a month because there was a crack in the tub already. The lifetime warranty isn't lifetime, and the **************** guarantee only refunds up to $2000 if defective (a far cry from the $13,000 we paid) Just recently the tub spouts water diverter fell apart! I called the warranty, and they told me the soonest they could get someone out is a MONTH. I was told they're contractors and we can't control what... read more
Business response:
Each office is independently owned and operated. ***** is in the Bath Planet of *****************. Their corporate location is out of Chicago. They have their own BBB account. Please transfer to their page. Thank you.
Frequently asked questions about Bath Planet of Rochester
How is Bath Planet of Rochester rated?
Bath Planet of Rochester has a 4 star rating with 225 reviews.
When is Bath Planet of Rochester open?
Bath Planet of Rochester is closed now. It will open on Monday at 9:00 a.m.