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Bath Planet of Rochester
- Kitchen & Bath
- Henrietta, NY
About this business
Location details
535 Summit Point Dr, Suite 4, Henrietta, NY, 14467, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
The in home consult was great, the install went smoothly until the end. The installers broke an unusual light cover that was original to my MCM house and not replaceable. I should have removed it so I will accept some responsibility but the thing that made me angry was the installers left if such a hurry like they wanted to get away quickly and totally forgot to mention the breakage. Not very thoughtful considering bathrooms are usually barefoot situations. Now that I have lived with this conversion I think this is a great o... read more
Business response:
Thank you for your feedback, ****. We request that you give us a call at ************ if you haven't received assistance yet. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Worst experience ever, very unprofessional. It took about a month for completion. First coming out with wrong shower walls and everything was stuffed in a van, acrylic walls were bend to fit in the van along with wall replacement cut in half to fit in the van, and guys were not professional workers. Second time coming out different crew and with most material not on hand. Many short cuts . Job cost me $19,000. Contract is all in their favor. Please people really do your homework and read contracts word by word. Sales person ... read more
Business response:
We are disappointed to hear your experience was anything but professional.
Completely overcharged my elderly mother. Come back from vacation to find they charged her 20k for a fancy equivalent of a vinyl shower enclosure. Unreal. Charlatans.
Business response:
We are disappointed to hear your sales experience was anything but professional.
Seriously whatever you do, do NOT choose this company for your bathroom remodel. I have never dealt with customer service or installation of a project this unprofessional and honestly horrible. The sales pitch is very forceful, but they show great pictures of remodels and emphasize how they ensure it is done in one day. That is the main selling point. They do the measurements and set up an installation date for you, and promise it can get done soon. Then when they absolutely destroy your plumbing, completely mess up measurem... read more
Frequently asked questions about Bath Planet of Rochester
How is Bath Planet of Rochester rated?
Bath Planet of Rochester has a 4.1 star rating with 268 reviews.
When is Bath Planet of Rochester open?
Bath Planet of Rochester is open now. It will close at 5:00 p.m.