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Bay Towers at Bixby Knolls
- Assisted Living Facilities
- Long Beach, CA
About this business
Location details
3737 Atlantic Ave, Long Beach, CA, 90807, United States
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The people are friendly, including residents and staff. Specialty food would be beneficial especially since many seniors have some sort of dietary restrictions.
Business response:
Hi Anonymous, your feedback and high star rating mean a lot to us. Thank you for taking the time to leave this review for our community!
My friend lives in the independent living tower here and tells me that the elevators stop functioning often, new ones are promised by management, but never are installed. Heating has ceased in several apartments, the whole tenth floor at one time in the very recent past. Space heaters are provided, but do not adequately heat living spaces. Additional television channels have been promised after the public station KOCE was arbitrarily removed. The standard reply from management is that they are "waiting for a part". The "part... read more
My lower ratings are due to: Recent changes whereby staff no longer empty trash and some residents have trouble carrying trash down the hall to the chute, and also their TV package always seems to have at least 1 network out of order, and no one there is able to repair, and it takes Direct TV multiple weeks to get out and fix. Otherwise they are fine.
Business response:
We welcome constructive critiques as our staff strive to be responsive to resident needs and to that point, please do not hesitate to have a conversation with our Executive Director, Don McDonald. He meets twice a month with residents to address any concerns. As well as conducting an “all-resident” monthly meeting.
Pacifica in San Diego purchased Boxby Towers in June 2023. Faculity is no longer safe. Evacuation failures, no night person, building locked at 5:30pm. Need a FOB to get in. Numerous leaks and floods. Food is heavy on carbs. Promised vegan choices but did not get them.
Elevators were not functioning, so residents did not get any meals that day. No staff to help residents in at night. Most residents complain about food. Dining room runs out of food. Delivery bus for doctors and church visits is now smaller. Rent has been raised more than discussed in initial interview.
The new owners/management don't know how to operate a senior independent living facility. Meals are not always available (not planned accordingly), the rent is raised the maximum allowable by state law and then services are curtailed (bed linen.& towels laundry), toilet paper, house cleaning. The elevators don't always work (14 story building), hot water is not always available, HVAC is spotty, no night time security. Construction noise keeps residents awake during the night. Looking for another place to move Mom to, this pl... read more
This facility is misrepresenting the housing. The elevators are often out of order. The windows look like they have never been cleaned. The food is lousy and repetitive. Many of the residents lack cognitive skills and many are just plain rude and are disabled. The management is always asking the residents to be patient with things not working. My rent went up $80.00 the first 6 months. Transportation is not provided as advertised. All that is offered is excuses.
We did not like this tour. the other residents were in their rooms and they were not active. the staff did not greet me when I arrived for my tour. This community appeared to be nice, but we wanted a community to help with activities. The menu is appearing to look good. We would not recommend this community for other families that are looking for good care for a loved one.
Frequently asked questions about Bay Towers at Bixby Knolls
How is Bay Towers at Bixby Knolls rated?
Bay Towers at Bixby Knolls has a 4.3 star rating with 167 reviews.
When is Bay Towers at Bixby Knolls open?
Bay Towers at Bixby Knolls is open now. It is open 24/7.