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Best Mattress
- Mattresses
- Henderson, NV
About this business
Location details
510 Marks St, Ste 140, Henderson, NV, 89014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I never really know what to look for in a mattress or what to expect when it comes to the whole process of buying but shana made it very direct and simple! she was able to work with me and my family. enjoyed working with her i highly recommend this place for any of those who's like me who is clueless in mattress buying!
Business response:
Shona is certainly knowledgeable and helpful in steering one towards the right mattress! Great to hear that you've enjoyed your Best Sleep experience. Thank you for this great review.
We bought and paid for a new bed on January 18 to be delivered to our new home out of state on January 28. They SAID they tried to call to arrange delivery but number was disconnected. If they were really calling to arrange delivery why is the bed still 375 miles away? Two days ago it was 400 miles away.
We bought and paid for a new bed on January 18 to be delivered to our new home out of state on January 28. They SAID they tried to call to arrange delivery but number was disconnected. If they were really calling to arrange delivery why is the bed still 375 miles away? Two days ago it was 400 miles away.
Buyers beware! Worst company to purchase a mattress from. Their practices are horrible. They explain to you the return policy in their own words. Then when you do an exchange for another mattress they charge you for the promotional items they give you. Shauna is nice when she is getting the sale but when you go back she has a different attitude and becomes very rude. I had talked to Joe in the corporate office about my return/exchange and he had said if i kept the same size bed all the bed protectors would stay the sa... read more
Buyers beware! Worst company to purchase a mattress from. Their practices are horrible. They explain to you the return policy in their own words. Then when you do an exchange for another mattress they charge you for the promotional items they give you. Shauna is nice when she is getting the sale but when you go back she has a different attitude and becomes very rude. I had talked to Joe in the corporate office about my return/exchange and he had said if i kept the same size bed all the bed protectors would stay the sa... read more
Very disappointed still your service team is unable to provide me return and refund details after weeks of requests this matter has now been turned over to my legal team maybe they will get further then I did after trying to be as clear as possible in my terms .
Business response:
Here at Best Sleep, we certainly offer a 120-Day Comfort Exchange Guarantee to ensure that you love your mattress. We also offer accessories to lend to a great night's sleep. If you are not satisfied, you are able to return your mattress. Most of our products also come with a manufacturer's warranty to ensure your product is great for years to come. We are sorry you are not satisfied with any of these options or policies. Please contact Best Sleep Customer Service with any further inquiries. Thank you. Best Sleep Customer Se... read more
Very disappointed still your service team is unable to provide me return and refund details after weeks of requests this matter has now been turned over to my legal team maybe they will get further then I did after trying to be as clear as possible in my terms .
Business response:
Here at Best Sleep, we certainly offer a 120-Day Comfort Exchange Guarantee to ensure that you love your mattress. We also offer accessories to lend to a great night's sleep. If you are not satisfied, you are able to return your mattress. Most of our products also come with a manufacturer's warranty to ensure your product is great for years to come. We are sorry you are not satisfied with any of these options or policies. Please contact Best Sleep Customer Service with any further inquiries. Thank you. Best Sleep Customer Se... read more
Frequently asked questions about Best Mattress
How is Best Mattress rated?
Best Mattress has a 4.7 star rating with 272 reviews.
When is Best Mattress open?
Best Mattress is closed now. It will open at 10:00 a.m.