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BIOS Medical
- Home Medical Equipment Provider
- Newmarket, ON
About this business
Location details
16975 Leslie Street, Newmarket, ON, L3Y 9A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I’m only giving 2 stars because the second rep I spoke to on the phone was empathic and helpful, the first one via email was dismissive and rude. That being said the product it self doesn’t work. I’ve gotten it to read my BP a handful of times but 98% of the time it errors no matter what I do. Waste of my money and I really need a device that works so I can monitor my BP due to this new medication I am on. So upset and such a waste.
I purchased a blood pressure monitor for my Mom on May 11/2023 - it was recommended by Wellwise/Shoppers Drug Mart as being an excellent monitor - it worked for 2 weeks and then failed. The rep at customer service sent a new cuff at no charge, but this did not help. The next time that I called the rep told me that my batteries were faulty, so I went on line and ordered the Adapter to plug in the wall. Still had the same result. Wellwise would not refund the item even though I had it for less than 30 days. They advised me to ... read more
I bought this machine but it has faulty readings, the customer service said they can’t do anything and won’t refund me for it!
Business response:
Hi Mer, We are sorry to hear about your experience with our product. Please note that all our machines come with a limited warranty. If you reach out to our Customer Service team, a member of the team is happy to troubleshoot with you to resolve your issue. If we are unable to do so, we advise the customer to follow the warranty process to have the unit returned to us for inspection by our technicians. If you did not purchase the unit directly through us, unfortunately we wouldn't be able to process a refund. You would need ... read more
Frustrating with Bios: Bought a blood pressure device model W100 lot code 2112-25920. After couple of months, performed very fluctuate Blood pressure readings for every patients. This model has 10 years warranty. Spoke with employee. Sent them as per her suggestion. They returned it saying " we did test, everything is fine, no problem noted". The machine still is giving fluctuate reading. Don't know they did test in human being or dommy. Reading in human beings gives completely error from this machine. Spoke again with emplo... read more
Business response:
Thank you for taking the time to provide feedback. Please reach out to our Customer Care Team at 800-387-8520. You may ask to speak directly with Penny in regards to the issues you are experiencing. We look forward to the opportunity to further discuss this matter.
I bought a blood pressure monitor at Shoppers Drug Mart. It is completely non-functional. Just a big piece of junk.
I tried to order a replacement cuff from their website. I went to the specific make and model of my unit and ordered from that page. They still sent the wrong cuff. The one they sent doesn't plug into the unit.
DON'T BUY THEIR PRODUCTS. I AM VERY DISAPPOINTED. Very poor quality of the product: the readings are inaccurate, compared to the readings from my doctor and the pharmacy and the buttons of the device are defectives. In addition, very bad customer service, and to return the device, you have to pay the shipping costs.
Only 2 of the 3 sensors will connect and doesnt seem very accurate in temperature at all They did reply someone would reach out but thats as far as it got Once purchased expect no real help
Business response:
Thank you for contacting BIOS Medical. One of our Customer Service team members will be reaching out by e mail to help you with your BIOS Weather product to help get the issues resolved. Thank you, BIOS Medical Updated Response: Unfortunately we were unable to contact you as there was no contact information given for us to do so. If you are still having issues with your BIOS Weather product please contact our Customer Service department at 1-800-387-8520 Monday to Friday - 8-5 pm est. Thank you, BIOS Medical
Garbage chair, first one was broken and second one was just as bad Except this time the wheels were actually intact. I didn't even want the second one I asked for a refund but instead of listen you guys just sent me another chair. Horrible horrible experience never buying anything from you guys again. First and last time.
Frequently asked questions about BIOS Medical
How is BIOS Medical rated?
BIOS Medical has a 4.7 star rating with 723 reviews.
When is BIOS Medical open?
BIOS Medical is open now. It will close at 5:00 p.m.