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BitIRA

4.7

Financial Services
Burbank, CA

About this business

Finance Financial Services

Location details

3500 W Olive Ave, Suite 300, Burbank, CA, 91505, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 5:00 p.m.
Tue	8:00 a.m. to 5:00 p.m.
Wed	8:00 a.m. to 5:00 p.m.
Thu	8:00 a.m. to 5:00 p.m.
Fri	8:00 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.783 reviews

Daniel C

4 years ago

BitIRA's salespeople are professional, prompt, responsive, transparent, knowledgeable, patient with my questions, and eager to help. My experience working with BitIRA was great. My sales rep explained every step of the process to me, sometimes multiple times, and made sure I was comfortable each step of the way. There were no surprises or curve balls thrown. The process and fees were all explained well ahead of time and executed exactly as they had been explained. Everything moved along at a reasonable pace, and the rep made... read more

Brian C

2 weeks ago

I moved some assets from an *** to BitIRA. I wanted to have money tied to crypto / bitcoin in an ira. The transfer process, customer support, website and overall experience has been easy and Im glad I made the move.

Business response:

Hi *****, Were really happy that you had a 5-star experience with us, because thats what you deserve. From our white-glove service to our website, every part of what we do is designed with the customer in mind, so thank you for letting us know we hit the ***** If you need anything in the future, dont hesitate to give us a ring.

Dave C

2 weeks ago

So far, its been a great experience. The only downside it they are limited to the number of crypto tokens available to invest. I wish they had more options.

Business response:

Hi ****,Your feedback is valuable and we appreciate you taking the time to share it. While we understand the downside of not having a plethora of options, for security and customer protection, ********************** assets are carefully selected. Were happy to have you a part of our BitIRA family and encourage you to call us if you need anything in the future.

Erin M

a year ago

Honestly, if they werent already the provider that my self-directed IRA ******* uses, I wouldnt use them. Their customer service is less than helpful nor courteous-from the receptionist to the advisors. So frustrating when you have a simple question that could take moments to answer and give the direction needed and they take all day to respond, only after a second call was placed announcing my frustration and disappointment. Thumbs down!

Business response:

Hi ****,Thank you for allowing us the opportunity to address your concerns by phone. We appreciate your openness in communication because it has helped us work through any disconnects and ensure we're on the same page. Our aim is to provide each customer with a five-star experience and were excited to exceed your expectations in the future.

Erin M

a year ago

Mark M

4 years ago

The last conversation I had with Fidelity was with an asset manager, I asked what he thought of the rampant growing inflation in America and his opinion of the quantitative easing being done by the fed. His response: "what? I haven't heard any of that". Both my wife and I switched away from these out of touch antiquated institutions and put our retirement in BitIRA and Birch Gold. Their team is dedicated, the employees from top to bottom have their finger on the pulse of the economic situation in America and their support is... read more

Business response:

Hi Mark, It means the world to us that you felt supported by our team! We hope to continue to make you feel that way and to always provide you with a 5-star experience. It's great to have you a part of our family and we encourage you to reach out if you ever need anything.