Bluebird Care Colchester & Tendring

4.7

Home Health Care
Colchester

About this business

Healthcare Home Health Care

Location details

4, Landswood park, Broomfield Road, Elmstead, Colchester, CO7 7FD, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.773 reviews

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Chris C

2 years ago

We considered several companies when choosing in-home care for our mum. From the point of initial contact onward, everyone we have been in contact with at Bluebird has been extremely helpful and supportive. Mum's live-in carer is a lovely lady and has formed a great relationship with Mum - her experience and warmth are really supporting Mum and helping us as a family.

Business response:

Thank you for taking the time to complete a review. We love getting such positive feedback about our live-in care service. We are so pleased that your mother has formed such a close bond with her live-in carer. We shall make sure your kind words are passed on to our staff members.

Ellie F

2 years ago

Although Bluebird were only in place a very short time, it made such a difference to Mum's care at the end of her life. We'd love to say a massive thank you to the girls who looked after Mum with such kindness, empathy and gentleness. You always took your time, showed respect and dignity to Mum, not acting like she wasn't in the room even when not appearing conscious. Your experience and training shone through. You were equally lovely to me and my brother too. You are all worth your weight in gold and most definitely have ea... read more

Business response:

Thank you for such a lovely review. I am so glad we were able to support your mum and family during the last days of her life. I know how difficult a period this is. We are so privileged to be part of people’s lives at these times, and I am so proud of my staff that they treated your mother with such respect and dignity. Thank you again for taking the time to write this review. It really means a lot to us.

Darren R

2 years ago

The home care has really helped me. The CPN goes out of her way to help me, she has been such a great support to me since my dad passed away. The support workers in my team care so much about you, nothing is a problem and they show me respect at all times. I would say this is a very good care company. Kind regards.

Business response:

Thank you so much for taking the time to write such a positive 5 star review. I am so pleased that the team were able to support you during the difficult time you had following the passing of your father. I will make sure the team see your lovely review.

V B

2 years ago

My experience with Bluebird Care has been brilliant. I like working with all the staff and find them very friendly and helpful. I really enjoy my regular visits from two carers. One is really helping me, I couldn't ask for better carers. Thank you Bluebird girls and office staff for everything, you brighten my day.

Business response:

Thank you so much for your kind words. We are delighted you are happy with the service we provide and we brighten your day.

Clare H

3 years ago

So pleased we choose Bluebird, my daughter's carer is amazing and it's made a massive difference to our family life for the past eighteen months. Can't fault the care we receive at all just wish we had used Bluebird sooner.

Business response:

Thank you for leaving such a positive review. I shall make sure we pass on your very positive words to the girls who support your daughter.

Daren D

3 years ago

Bluebird Care are a very good company for having care provided. The staff are very warm and very caring and polite I get on with my carer, she is more of a friend to me now I have had her coming up for three years if there were more people like her the world would be a better place. And all so the stuff in the staff in the office are very nice and helpful as well.

Business response:

Thank you so much for taking the time to leave such a lovely review and you are very happy with the support we are providing you.

R R

3 years ago

From the initial assessment, I found Bluebird to be sympathetic and understanding of our needs, particularly where the client may be resistant to help. Our carer has been perfectly matched with Mum with many shared interests and this together with the care and support received has been instrumental in Mum's recovery. Bluebird team regularly visit and reviews care received and are trained on the equipment, such as the use of compressors/oxygen tanks. The weekly schedule is provided in advance and where changes need to be made... read more

Business response:

Thank you for taking the time to leave such a positive review. It's lovely your mum and her carer have shared interests which has helped in your mother's recovery.

D C

3 years ago

The live-in care provided by our two carers, was exemplary. Both became extra wings to the family and set and maintained high standards of care for Mum - we couldn’t have wished for better. On occasion, the negative issues emanated from management with fragmented communication with carers and myself. This seemed to be characterised by poor information sharing between departments rather than individual errors. I must add to finish on a positive note, Bluebird excelled themselves by organising a small celebration for Mum's 100... read more

Business response:

Thank you for taking the time to review our service. I am delighted that you were very pleased with the quality of care provided by our staff. I know the girls loved organizing the special birthday celebration. I am sorry our office communication was not up to our normal high standards. Thank you for bringing this to our attention so we can put processes in place to improve our inter-office communication.

Ralph P

3 years ago

All the carers I have had have been very attentive, helpful and reliable. I can always rely on Bluebird Care to provide all my needs. The carer fees are fair and most of the yearly fee increases haven't been too onerous.

Business response:

Thank you so much for taking the time to write a positive review about our service. We try hard to deliver a quality service that provides good value.