Bluebird Care Colchester & Tendring

4.7

Home Health Care
Colchester

About this business

Healthcare Home Health Care

Location details

4, Landswood park, Broomfield Road, Elmstead, Colchester, CO7 7FD, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.772 reviews

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David L

6 years ago

The care shown by Bluebird to my mother-in-law is absolutely excellent. She receives a daily morning visit from a selection of carers who, without exception, are always cheerful and extremely efficient in making sure she is up and mobile (she always is!) and ensuring she has breakfast and something to drink. On a regular basis they bathe her and keep an eye on her general cleanliness. Probably the most important thing is that these daily visits are really looked forward to by her and it starts her day in the most pleasant wa... read more

Business response:

Thank you for your kind words. Our staff work very hard to provide the highest quality of care. We hear so much negativity about social care so it is nice to share success stories.

Julia B

7 years ago

I used Bluebirds for approximately four years for my grandmother. We started with regular visits and for the last two years had live in care. I can’t praise the carer’s enough. Without fail they were genuinely kind and caring. It was really important for her that she be at home and I was delighted (and so was she) that with the support of our Bluebirds live in carer, she could remain at her home and get the care she needed. Bluebirds did regular care reviews and made sure all of their staff had regular training. They made th... read more

Business response:

Thank you so much for the review of our service, it was an absolute please to care for your Grandmother over the years. The entire team will be delighted to hear of your lovely and kind words.

Sharron S

7 years ago

I have been using Bluebird Care for over 5 years and I can honestly say that they are one of the best care providers that I have used. They are very human and treat their customers as humans and not £ signs. They have a honesty that is refreshing and if there is a problem they will do everything in their power to accommodate and help. I appreciate their honesty and transparency and I hope to deal with them for many years to come

K L

8 months ago

So disappointed. I dont quite know what went wrong with the standard of care but messages didnt seem to get through from me, to management, to staff, leaving my mums care less than satisfactory, even risky. I had to change provider after trying to make it work over many months Premium cost but poor service, though the friendliness of care staff was very good, mostly. Disappointed.

Business response:

Thank you for taking the time to share your thoughts. I'm truly sorry to hear that your experience with us wasn't what you had hoped for. Please know that we take your feedback seriously, and we're genuinely sorry that things didn't go as smoothly as they should have.We always aim to deliver clear communication and high-quality care, so it's disappointing to learn that this wasn't your experience - especially after the efforts we made over a number of months. I completely understand and share your frustration especially as w... read more

Heather C

7 years ago

I have just stopped receiving care from this company, having been with them since 2nd April 2018. I have been shocked at the lack of care and consideration I have received from them, and feel very concerned for other vulnerable adults who use this company.