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Bluebird Care Glasgow South
- Home Health Care
- Glasgow
About this business
Location details
2 Stewart Dr, Clarkston, Glasgow, G76 7EZ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This is a difficult time for everyone but especially difficult for the elderly and their carers. Given these circumstances, I am generally happy with the direct care provided to my dad. There have been some understandable staffing issues which is not ideal as dad was initially advised that he would have continuity of carers. This is the single biggest issue for him and I look forward to life returning to some normality such that this element of dad's care can be addressed. Anytime I have to ask a question of management or se... read more
Business response:
Thank you for taking the time to do this review on behalf of your father. I take on board your comments about continuity and would certainly hope that once we are back to a 'degree of normality, post Covid' that your Dad's service will settle down with the minimum amount of carers advised. We pride ourselves on delivering a 5* service and we can only apologise for falling short at this difficult and challenging time.
The carers I have coming in to get mum up in the morning and washed and ready for bed at night are very professional and also caring. They work around mums specific needs very well. They are friendly and get on well with mum and also the rest of my family. I couldn't fault them at all. The office also responds to any changes or questions I have promptly.
Business response:
Delighted that you are happy with the service, especially at this most difficult and challenging time. All the staff involved will be thrilled to know of your very kind review.
Our carer visits my Mum twice a week to provide general assistance around the house, companionship and shopping. She has visited Mum for several years and is always a ray of sunshine and enthusiasm. She liaises directly with us as appropriate and clearly cares for Mum and thinks what is best for her. Bluebird was recommended to us by our Social Worker and we are glad we found them. Thanks for everything you do, particularly in these challenging times.
Business response:
Thank you so much for your feedback which we value greatly. Delighted to hear Mum enjoys the visits and you get the updates you need via our carer. Will ensure your kind words are passed on to her.
Bluebird is friendly, caring, efficient and very helpful. Professional in every way. The office staff are always available to discuss my sister's situation and extremely supportive of her care.
Business response:
Thank you for the excellent review and comments Robert and we will, of course, pass these on to the relevant staff.
The staff and organisation at Bluebird was first-class. They are very attentive and informative, and their operatives are professional and really care for my mother.
Business response:
Thank you for your review. We at Bluebird Care Glasgow South are very proud of the care and support we provide to all our customers and we would love to hear from you to discuss how our service could be rated better. One of our team in Glasgow will be in touch next week.
Cannot recommend highly enough as Mum's two carers have been absolute lifesavers. We lost Dad this year and her carer was in attendance the day he passed away and was wonderful. Since then, both carers have been as much support as family and I don't know what we would have done without them. They manage to cheer Mum up and keep her safe. They offered the same amount of care and kindness to Dad also.
Business response:
Thank you for your very kind review of our ongoing service for your mother. Your words will mean so much when we pass it on to all the staff concerned.
Mum has an excellent relationship with her Bluebird carer and enjoys their twice daily visits.
Business response:
Thank you very much for the extremely kind review, it's very satisfying to hear. We pride ourselves in the quality of the care we deliver and that is down to the staff we employ, who all go that extra mile for their customers.
I have been using Bluebird Care for more than a year and have found the care they provide to be invaluable. It is essential that the care is consistent. This has helped to know who and when are coming.
Business response:
Thank you very much for the extremely kind review, it's very satisfying to hear. We pride ourselves in the quality of the care we deliver and that is down to the staff we employ, who all go that extra mile for their customers.
From consultation to implementation, Bluebirds service was excellent and terms/parameters clear and comprehensible. The care assistants were pleasant, helpful and understanding.
Frequently asked questions about Bluebird Care Glasgow South
How is Bluebird Care Glasgow South rated?
Bluebird Care Glasgow South has a 4.9 star rating with 86 reviews.
When is Bluebird Care Glasgow South open?
Bluebird Care Glasgow South is closed now. It will open on Monday at 8:30 a.m.