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Bluebird Care Greenwich
- Home Health Care
- London
About this business
Location details
10 The Mound, William Barefoot Dr, Coldharbour Estate, London, SE9 3AZ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Our mum's carer is always on time, patient and sympathetic towards mum. Mum was quite demanding but she did as she was told! Excellent carer. I was always made aware when she was covered by another colleague.
Business response:
Thank you for taking the time to write this lovely review. We are so glad to hear that you are happy with your carer. We will continue to provide your Mum with the best care possible!
Bluebird Care Greenwich have been visiting and looking after my mother for the last two months and we are all very happy with the level of care she has been receiving. My mother has confidence that her well-being is important to them and she has a great relationship with the two ladies who visit and look after her daily. We are glad that we made the decision to go with Bluebird Care Greenwich and can't thank them enough for doing such a great job.
Business response:
Thank you for your feedback. Looking after mum is such a pleasure and her carers enjoy their morning chats. We wish mum a full recovery and hope to see her soon.
Overall, a very good care agency. We did have a couple of problems with carers initially not wearing PPE during Covid, but the manager rectified the situation asap. I would definitely recommend them in the area.
Business response:
Thank you for your feedback. It was indeed tough to keep up with all the changes in guidelines regarding PPE at the beginning of the Covid-19 outbreak. I am glad this issue was resolved as soon as possible.
Our excellent team of Bluebird carers interweave with myself and my siblings to care for my mother. The carers are kind, compassionate and reliable and this gives our family great peace of mind. Importantly, it has meant that our mother has been able to stay in her own home. The care and communication from the staff and from the office of Bluebird Care Greenwich is of a very high standard, which has been greatly appreciated in these difficult times.
Business response:
Where do I start Catherine? It's a privilege to work with such an amazing family. We have been providing care for mum for so many years and working with you has made our job so easy. The carers are very fond of mum, and your response in a crisis has always been second to none. Thank you!
Bluebird Care gives us peace of mind. They are flexible and adaptable and always available to give help and advice. We first asked Bluebird for help when we were in a crisis. They came straight away. They have been helping our mum ever since. We are working together to create a safe and secure, comfortable and familiar living environment that now meets both our parent's needs now and in the future.
Business response:
Thank you for taking the time to leave us feedback Francesca. I know what a busy schedule you have. It is such a pleasure to be involved in mum and dad's care. They are such lovely people and make the carers feel like they are members of the family. We look forward to carrying on providing a high level of care that meet your parent's needs.
My parents have received care from another agency, which fell well below my expectations, particularly as I had previously been a social worker and inspector of care services. So, when Bluebirds Greenwich was offered as an alternative agency, I took the opportunity to meet the manager at my parent’s house. At this meeting, my parents and myself were reassured that Bluebird intended to provide a good service. They have lived up to the expectations, although there of course has been the odd occasional times when the standard h... read more
Business response:
Thank you for your feedback, John. Looking after mum and dad is such a pleasure and working with you, in particular, has helped us a lot, especially during the pandemic. We are all fond of your parents and look forward to providing them with the best care there is. We always rely on feedback to help us improve our service.
My mother contracted COVID-19 in January 2021. After spending 2 weeks in hospital, she was discharged with long term symptoms, needing long term care. I contacted Bluebird Care and explained my mother’s situation and within 2 hours the management team arrived (full PPE) to carry out an initial assessment. I thought I would have to wait a few days for them to get a care team in place but they were fantastic and was able to provide a care assistant immediately the following morning. Feedback from my mother- the care provided w... read more
Business response:
Hi Ann-Marie, thank you for your kind words, we really appreciate your feedback. We know how difficult and stressful it was for you and your family when mum got discharged from hospital and the whole team wanted to help as much as they could. They were hard times, but we are so proud of how far mum has come and happy that she is back on her feet. She managed to do that with Bluebird Care's help, but also with the amazing support of her family.
My Mum has been having Bluebird careers every week for about 6 months now. They are reliable, friendly and caring. When we needed them to increase there hours for a short period of time due to covid isolating, preventing me from being able to visit, they were very accommodating. It was reassuring to know they would be able to visit her when I was not able to. They have been a good source of comfort to both my Mum and her family. I would definitely highly recommend them.
Business response:
Thank you for your feedback, Jane. It is a pleasure to look after mum and get to know her. She is an amazing person and all her carers look forward to their weekly chats. We are so glad that the care provided meets her needs, and that she is getting used to our visits. It also makes our job easier when we work alongside supportive family members.
Mum was pretty reluctant to have carers in the beginning. But I have to say, throughout the care given, it’s been amazing for her. The carers were kind and showed incredible patience and dedication. We couldn’t have done without them. She’s now formed lovely bonds with the carers and we can’t thank them enough. Not once have they let us down, even throughout the pandemic. Thank you Bluebird Greenwich.
Business response:
Thank you so much for the lovely words, Deborah. It has been a blessing to see mum come out of her shell and be more accepting to care. The team of carers absolutely love your mum and will do anything for her, its nice to see that the relationship has grown so much since we first started!
Frequently asked questions about Bluebird Care Greenwich
How is Bluebird Care Greenwich rated?
Bluebird Care Greenwich has a 4.9 star rating with 96 reviews.
When is Bluebird Care Greenwich open?
Bluebird Care Greenwich is closed now. It will open at 8:30 a.m.