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BMW

4.3

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Location details

1015 Lancaster Ave, Reading, PA, 19607, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 6:00 p.m.
Sat7:30 a.m. to 5:00 p.m.
SunClosed
4.3937 reviews
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Tina Fryer 
12 years ago
Zaky Tarpo's profile image
Zaky Tarpo 
12 years ago
Pedro Sanchez Cruz Jr.'s profile image
Pedro Sanchez Cruz Jr. 
12 years ago
Максито Мустафов's profile image
Максито Мустафов 
12 years ago
Arif Budiman Suwardi's profile image
Arif Budiman Suwardi 
12 years ago
Carriejo Santoro's profile image
Carriejo Santoro 
12 years ago
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Harvy Romero 
5 years ago

Took my car there once for a misfire... $3k+ later they still couldn't figure out it was due to a broken charge pipe. Ended up fixing the issue myself. Incompetent "mechanics" along with incompetent staff with little to no communication skills. If you need anything other than a oil change save yourself a headache and drive to Daniels BMW in Allentown. 

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Alex Johnson 
5 years ago

Took my car here for an oil change and 20 point inspection on May 1st as soon as I purchased it from a private party. Who would know a BMW better than a BMW service department, right? Wrong. I was driving home in a rainstorm about 2 weeks ago, got home, and the next day my car would only start sporadically if I kept the key turned about 10 seconds or so. Needless to say, I attempted to take the car for inspection this morning. Upon pulling the car into the garage, my mechanic notified me that the undercar shield was zip tied... read more

Business response:

Alex, I am sorry to hear that your experience with our service department did not meet your expectations. I will be working with my team to discuss your recent visits and see where we can learn from this and better serve our customers in the future. Thank you for taking the time to leave your input. Let me know if you need to discuss this further. - Kevin 

Evangelos Lambrinides's profile image
Evangelos Lambrinides 
5 years ago

Drove 1 Hour to see used BMWs that where posted online... First the used car lot was hard to find, was told to go there by the new car people, then go back to new car lot.... Finally back to used car lot.... They couldn’t find the cars we saw online. Apparently they where up top in the service center... Took forever to bring one to look at and couldn’t bring the other for some reason... It’s not like we live 5 minutes away for gods sake. We where ready to buy a car but not from Tom Masano 

Frequently asked questions about BMW

How is BMW rated?

BMW has a 4.3 star rating with 937 reviews. 

When is BMW open?

BMW is open now. It will close at 8:00 p.m.