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BMW
- Automotive
- Reading, PA
About this business
Location details
1015 Lancaster Ave, Reading, PA, 19607, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 8:00 p.m. | |
| Tue | 7:30 a.m. to 8:00 p.m. | |
| Wed | 7:30 a.m. to 8:00 p.m. | |
| Thu | 7:30 a.m. to 8:00 p.m. | |
| Fri | 7:30 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Took my car there once for a misfire... $3k+ later they still couldn't figure out it was due to a broken charge pipe. Ended up fixing the issue myself. Incompetent "mechanics" along with incompetent staff with little to no communication skills. If you need anything other than a oil change save yourself a headache and drive to Daniels BMW in Allentown.
Took my car here for an oil change and 20 point inspection on May 1st as soon as I purchased it from a private party. Who would know a BMW better than a BMW service department, right? Wrong. I was driving home in a rainstorm about 2 weeks ago, got home, and the next day my car would only start sporadically if I kept the key turned about 10 seconds or so. Needless to say, I attempted to take the car for inspection this morning. Upon pulling the car into the garage, my mechanic notified me that the undercar shield was zip tied... read more
Business response:
Alex, I am sorry to hear that your experience with our service department did not meet your expectations. I will be working with my team to discuss your recent visits and see where we can learn from this and better serve our customers in the future. Thank you for taking the time to leave your input. Let me know if you need to discuss this further. - Kevin
Drove 1 Hour to see used BMWs that where posted online... First the used car lot was hard to find, was told to go there by the new car people, then go back to new car lot.... Finally back to used car lot.... They couldn’t find the cars we saw online. Apparently they where up top in the service center... Took forever to bring one to look at and couldn’t bring the other for some reason... It’s not like we live 5 minutes away for gods sake. We where ready to buy a car but not from Tom Masano
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.3 star rating with 937 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.